Account Manager, HR Services

Job summary

The Account Manager is responsible for driving business growth by identifying and securing new business opportunities while managing a portfolio of existing client relationships. They will lead the development of proposals and service agreements while acting as a trusted advisor to ensure client satisfaction and retention.

Job details

Xpera HR Services assists clients in mitigating workplace risks by providing essential services, including new employee screening and the ConfidenceLine ethics reporting hotline. These services support organizations in strengthening hiring practices, promoting ethical workplace environments, and providing employees with a trusted channel to report concerns. More information about Xpera can be found at xpera.ca. Adventurous, Respectful, Determined: We lead with “yes”, trust in our shared expertise, and embrace innovation while holding each other accountable to our vision. The Account Manager, HR Services is a newly created role responsible for driving business growth and managing key client relationships within HR Services. The Account Manager will identify and secure new business opportunities, cultivate existing client relationships, and contribute to revenue and profit growth across the service portfolio. Reporting to the Vice President, Sales, and working within a collaborative, team-oriented environment, the Account Manager will leverage their business acumen, relationship-building skills, and consultative approach to expand market presence, generate new opportunities, and deepen client engagement. The primary focus of the role will be generating new revenue through proactive business development activities. This includes leveraging an established professional network, identifying and qualifying prospective clients, developing strategic solutions, and successfully converting opportunities into long-term client partnerships. The Account Manager will also participate in the development of bids & proposals, presentations, and service agreements, and will lead negotiations through to contract execution. In addition, the Account Manager will serve as a trusted advisor to an existing portfolio of clients, ensuring a high level of client satisfaction, identifying opportunities for service expansion, and supporting long-term account growth and retention. This hybrid position combines office-based work, remote work from a dedicated home office, and regular travel for client meetings, site visits, trade shows, industry events, conferences, and other business development activities. The compensation structure includes: Competitive base salary Bonus structure Monthly car allowance Benefits and RRSP eligibility from day one An employee rewards program Perk programs What you will bring: Post-secondary degree or diploma in Business, Human Resources, Marketing, Commerce, or a related discipline; an equivalent combination of education and relevant experience will be considered Senior level experience in business development, sales, account management, or client relationship management Experience selling professional services, HR services, or business solutions preferred Demonstrated success in generating new business and achieving revenue targets Experience developing proposals, presentations, and service agreements Proven ability to build and maintain long-term client relationships Strong consultative selling and relationship management skills Excellent networking, negotiation, and closing abilities Exceptional verbal, written, and presentation skills Strong business acumen with the ability to understand client challenges and align solutions to business needs Highly self-motivated with a results-oriented approach Effective organizational and time-management skills with the ability to manage multiple priorities Proficiency with CRM systems and Microsoft Office applications Ability to work independently and collaboratively within a team environment Valid unrestricted driver’s license and access to a reliable vehicle Ability to travel regularly for client meetings, industry events, and conferences Ability to maintain a dedicated and professional home office environment We serve a diverse population across Canada and are committed to reflecting that diversity within our workforce. At Xpera HR Services, every employee is encouraged to bring their authentic self to work. We welcome and encourage applications from people with disabilities. Candidates may request accommodations at any stage of the recruitment and assessment process. In accordance with Human Rights and Accessibility legislation, Xpera HR Services is an equal opportunity employer dedicated to an inclusive, barrier-free recruitment experience. Applicants should notify Human Resources if they require any accommodations during the process. Unsolicited Outreach Statement – Recruitment Agencies: Xpera Risk Mitigation & Investigation will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact Xpera employees or managers directly to present candidates. Be advised Xpera will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. Xpera welcomes resumes submitted directly from candidates. #INDXpera

What you’ll do

The Account Manager is responsible for driving business growth by identifying and securing new business opportunities while managing a portfolio of existing client relationships. They will lead the development of proposals and service agreements while acting as a trusted advisor to ensure client satisfaction and retention.

Requirements

Candidates must possess a post-secondary degree or diploma in a relevant discipline and have senior-level experience in sales or account management. Proficiency in CRM systems, strong consultative selling skills, and the ability to travel for business development are required.

Benefits

• Bonus structure • Monthly car allowance • Benefits • RRSP eligibility • Employee rewards program • Perk programs

Listed skills

• Time management · Preferred
• Account Management · Preferred
• Negotiation · Preferred
• Microsoft Office · Preferred
• CRM Systems · Preferred
• Consultative Selling · Preferred
• Communication Skills · Preferred
• Client Relationship Management · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business development
• Account management
• Client relationship management
• Consultative selling
• Strategic solutions
• Proposal development
• Negotiation
• Closing abilities
• Networking
• CRM systems
• Microsoft Office
• Time management
• Business acumen
• Presentation skills
• Communication skills
• Relationship Management
• Professional Networking
• Ethical Standards And Conduct
• Risk Mitigation
• Valid Driver's License
• Self-Motivation
• Account Management
• Business Development
• Customer Relationship Management
• Business Acumen
• Consultative Approaches
• Consultative Selling
• Sales
• Selling Techniques
• Marketing
• Innovation
• Presentations
• Proposal Writing
• Relationship Building
• Submittals (Construction)
• Time Management
• Writing
• Team Oriented
• Investigation
• Account Growth

Job areas

• Sales
• Human Resources
• Management & Leadership
• Consulting
• Account Services Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products