Bilingual Call Centre Agent (French/English)

Job summary

You will support customers in English and French by coordinating roadside assistance services such as towing and fuel delivery. Additionally, you will solve problems and ensure a positive customer experience while maintaining quality and efficiency.

Job details

Life is better at Xperigo! At Xperigo, our purpose is simple – “Empowering people to explore what’s possible”. That starts with our people. We are looking for Bilingual Solutions Specialists (English/French) to join our team and help deliver exceptional experiences for our customers across Canada and the U.S. If you’re a natural problem solver who enjoys helping people, stays calm when things don’t go as planned, and wants an opportunity to learn and grow, we’d love to meet you. What you’ll do You’ll be the person customers count on when they need help. You will: * Support customers in English and French with empathy and confidence * Coordinate roadside assistance, including towing, tire changes, fuel delivery etc. * Listen, solve problems, and find solutions for each situation * Deliver a positive customer experience while balancing quality and efficiency * Learn new programs, build your skills, and contribute to continuous improvements What you bring * Strong bilingual communication in both English & French and listening skills * Calm, empathetic approach to helping people * Strong problem-solving skills and the ability to think on your feet * High school diploma or equivalent * Customer service, contact centre or related experience is an asset Why Life is Better Here At Xperigo, we prioritize the well-being, growth, and satisfaction of our employees. As a valued member of our team, you'll enjoy a range of benefits and opportunities designed to support your success and enhance your overall experience with us. You'll have access to: * Competitive compensation * Paid Vacation * Health, Dental and Wellness benefits * 100% matched DC Pension Plan * Performance Incentives * Training and Development * Employee perks * Opportunities to grow your career from within Looking for a schedule that works differently? Along with our regular daytime and evening opportunities, we're hiring a limited number of people for our dedicated overnight team. Overnight opportunities offer: * Consistent 11:00 PM to 7:00 AM shift with two set days off * Higher overnight compensation * Dedicated remote work opportunity, with occasional on-site training as required * Set schedules with no shift bidding * Opportunities to learn additional programs and expand your skills Who we are Proudly Canadian, Xperigo has been providing automotive and roadside services in both Canada and the U.S. for over 30 years. We provide the best in-class customer service experiences to our clients, who range from automotive manufacturers and rental car companies to other organizations with large vehicle fleets or customer service needs. We are dedicated to driving change through innovative technology solutions by continually exceeding our clients’ expectations. Xperigo is an Equal Opportunity Employer and is committed to fostering an inclusive and accessible workplace. We provide accommodations throughout the recruitment and selection process. If you are selected to participate in the hiring process, please inform Xperigo of any accommodation(s) that you may require to ensure your equal and full participation. Please be advised that all offers of employment are conditional upon satisfactory completion of background checks. Your personal information collected during the recruitment process is handled in strict compliance with the applicable federal and provincial Privacy Laws.

What you’ll do

You will support customers in English and French by coordinating roadside assistance services such as towing and fuel delivery. Additionally, you will solve problems and ensure a positive customer experience while maintaining quality and efficiency.

Requirements

Candidates must possess strong bilingual communication skills in English and French and have a high school diploma or equivalent. Previous experience in a contact centre or customer service environment is considered an asset.

Benefits

• Competitive compensation
• Paid vacation
• Health benefits
• Dental benefits
• Wellness benefits
• 100% matched DC pension plan
• Performance incentives
• Training and development
• Employee perks

Listed skills

• Bilingual communication · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Conflict Resolution · Preferred
• Time management · Preferred
• adaptability · Preferred
• interpersonal skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingual communication
• Customer service
• Problem-solving
• Empathy
• Active listening
• Roadside assistance coordination
• Conflict resolution
• Time management
• Adaptability
• Interpersonal skills

Job areas

• Customer Service & Support
• Transportation