Customer Service & Operations Coordinator

Job summary

Location : Vaudreuil-Dorion, Quebec Schedule: On-site | Sunday to Thursday, 9:00 a.m. to 6:00 p.m. XTL Transport is seeking a Customer Service & Operations Coordinator to join our Operations team. This role is essential to ensuring the efficient coordination of both cross-border and domestic deliveries. We are looking for a proactive, detail-oriented individual with experience in transportation operations management. Key Responsibilities Gather and analyze customer requirements to understand their expectations, priorities, and delivery constraints. Coordinate deliveries and freight trans…

Job details

Location : Vaudreuil-Dorion, Quebec Schedule: On-site | Sunday to Thursday, 9:00 a.m. to 6:00 p.m. XTL Transport is seeking a Customer Service & Operations Coordinator to join our Operations team. This role is essential to ensuring the efficient coordination of both cross-border and domestic deliveries. We are looking for a proactive, detail-oriented individual with experience in transportation operations management. Key Responsibilities Gather and analyze customer requirements to understand their expectations, priorities, and delivery constraints. Coordinate deliveries and freight transfers between branches to effectively meet customer needs. Maintain clear and proactive communication with customers, branch locations, and internal teams throughout the process. Track orders and deliveries, manage unforeseen issues, and promptly communicate any changes to customers. Collaborate with various departments to develop solutions tailored to specific customer requests. Ensure that every delivery meets agreed-upon expectations and contributes to a positive customer experience. Maintain a customer-focused approach by delivering professional, personalized, and efficient service aimed at customer satisfaction and retention. Monitor and process operational emails in real time. Manage dispatch operations, including real-time assignment changes and system updates. Communicate effectively with drivers regarding their deliveries. Ensure compliance with driver Hours of Service (HOS) regulations. Support customers and internal teams by providing timely updates and resolving issues. Utilize a Transportation Management System (TMS); experience with AS400 is considered an asset. Contribute to the development and adherence of operational procedures. Requirements Minimum of 2 years of customer service experience in the trucking or transportation industry. Excellent command of both French and English (required). Knowledge of dispatch systems and ability to quickly learn new technologies. Excellent typing speed and strong attention to detail. Good knowledge of geography and transportation routes. Ability to prioritize tasks and perform effectively under pressure. Resourceful, self-motivated, and highly organized. Work Environment & Benefits Fast-paced, dynamic, team-oriented work environment. 100% employer-paid benefits after 3 months. Group RRSP with employer contributions. Competitive salary. This is a full-time, permanent, on-site position . If you are passionate about transportation logistics and are looking to grow in a professional, dynamic, and challenging environment, apply today! ________________________________________________________________________________________________ You will find the right opportunity for you at XTL! To learn more about our job openings, visit our website: www.xtl.com/en XTL is an equal opportunity employer that embraces diversity in the workplace. All applications are given equal consideration, regardless of whether they are submitted by a woman, a man, a member of a visible minority, an Indigenous person, or a person with a disability. The masculine form is used solely to simplify the text. We encourage all interested individuals to apply; however, only candidates selected for an interview will be contacted. #QCjob

Listed skills

• French · Preferred
• Customer service · Preferred
• Detail-oriented · Preferred
• Teams · Preferred
• Compliance · Preferred
• Communication · Preferred
• Development · Preferred
• Logistics · Preferred
• Time · Preferred
• Customer · Preferred
• coordination · Preferred
• English · Preferred

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