Logistics Planner

Toronto, ON
On-site
Posted Oct 8, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: High school
Apply by: Dec 28, 2026
Posting language: English
Working hours: 40 hours per week

Job summary

The Logistics Planner is responsible for managing carrier relationships, monitoring shipment performance, and resolving transit issues to ensure service levels. They also handle administrative tasks such as TMS updates, EDI audits, and billing accessorial charges.

Job details

Job Summary Interact with carriers / dispatchers to ensure the highest level of visibility and service. In doing so the JLP needs to identify, address, and resolve all in transit issues. Timely communication with all relevant stakeholders to determine the best course of action in the shortest amount of time is fundamental. Responsibilities/ Tasks 1. Carrier Relations: 1. Grow & develop strong carrier relationships 2. Monitor and provide feedback on carrier overall performance to the Carrier Logistic Planner 3. Proactive communication with carriers to ensure shipments are being executed as scheduled 4. Trace status of shipments and provide information back to Shipper Logistics Planner as needed 5. Handle initial information on loss/damage and shortage claims on shipments 2. Customer Relations / Reporting: 1. Complete TMS shipment updates 2. Conduct EDI audits 3. Update / Reconcile yard checks 4. Book Lumpers 5. Track, report and bill accessorial charges 3.Corporate Responsibilities: 1.Perform all of the above responsibilities in alignment with our corporate strategic objectives 2. Perform all of the above responsibilities in alignment with our corporate values of LEAD WITH GRACE 4. Measurement: 1. Ensure data integrity is high when managing and completing orders 2. Verify carrier data is accurate before completing orders 5. Other Responsibilities: 1. Support and replace other team members as needed 6. Culture: 1.Support Company Culture and XTL's Core Principles - LEAD WITH GRACE Leadership Empowerment Appreciation Diversity Work Ethic Integrity Trust Honesty Growth Respect Agility Creativity Excellence 7. Main Requirements and competencies / Skills and Abilities Must be eager, up for new challenges, and not willing to settle Excellent customer service skills and professional demeanor Must have exceptional interpersonal and communication skills Self starter with good judgment, well organised, professional and detail oriented individual Ability to multi-task and manage priorities, meet deadlines, work under pressure and take on additional tasks A good knowledge of North American geography is an asset Post secondary education is required Working knowledge of AS400 is preferred 8. Resolution of problems and initiative / Work Environment 1. Able to work in fast pace environment 2. Able to work in a team atmosphere with minimal supervision #ONTjob

What you’ll do

Requirements

Candidates must possess excellent customer service and communication skills with the ability to work in a fast-paced environment. A post-secondary education is required, and proficiency in AS400 and knowledge of North American geography are considered assets.