Customer Service - Toronto

Job summary

The Client Experience Manager is responsible for providing exceptional customer service, renting storage units, and selling merchandise. They also oversee daily facility operations, including cleaning, maintenance, and opening/closing procedures.

Job details

Are you looking for a fun and challenging career with room for growth and advancement? Do you have a passion for helping people and providing great customer service? Are you looking to be part of a dynamic team? If you answered YES to all three of these questions, then we want to talk to you! XYZ Storage is Canada’s premier self-storage provider and has been recognized as one of the Best Workplaces™ in Canada for 2026. We are seeking a Client Experience Manager (CEM) to join our growing and expanding team. Compensation: * $19.50 - $21 / hour * Great Quarterly Bonus up to $2,100 a year * RRSP Program with Matching up to $500 a year The Extra Perks: * Free Lunch * Benefits Program * Paid Courses * Paid Personal Days * Milestone Appreciation Awards and Gifts * Mentorship * Career Path * Paid Training * Birthday Recognition and Gifts Our supportive culture: We are definitely not your typical stuffy corporate team. Rather, we are more like a family, where your career growth is supported and encouraged. We like to have fun while being serious about providing exceptional service to our customers. We’re always dedicated to doing right by them. We believe in taking care of our employees through generous benefits and advancement opportunities. In turn, we believe that our employees must take care of our customers by going above and beyond what is expected. Position Overview: As a Client Experience Manager, you would be responsible for maintaining XYZ Storage's reputation for unparalleled customer service. In addition to assisting customers and renting storage units, you would also help with daily operations, and sales. There are three primary components to the Client Experience Manager position: Client Service * Showing customers available storage units * Renting units * Selling merchandise and services. Facility Operation * Open and close the facility * Keeping all areas clean and presentable. * Performing locker checks * Cleaning the office and kitchen * Ensuring trucks are well maintained, cleaned and parked in an orderly fashion. Sales In this position, Sales skills are needed along with the ability to convey to potential customers why we are the best as they may be shopping around. Our preferred candidates portrays confidence, and are quick to ascertain the needs of our leads, and can quickly sell our features and close the sale. Apply Today: If you think this sounds like the career you have been looking for, please send us a cover letter and resume that demonstrates why you are the best choice. Visit www.xyzstorage.com [http://www.xyzstorage.com/]to learn more about our company. XYZ Storage embraces and promotes diversity, inclusion and acceptance in our workplace. We are proud to be an equal opportunity employer and we select applicants on the basis of their qualifications. We encourage applications from all qualified individuals and will reasonably accommodate individuals with accessibility needs. Candidates requiring accommodation during the recruitment process should let the HR team know once contacted.

What you’ll do

The Client Experience Manager is responsible for providing exceptional customer service, renting storage units, and selling merchandise. They also oversee daily facility operations, including cleaning, maintenance, and opening/closing procedures.

Requirements

The ideal candidate should possess strong sales skills, confidence, and the ability to quickly identify and meet customer needs. Applicants must be able to maintain a clean and professional facility environment while representing the company's brand.

Benefits

• Quarterly bonus
• RRSP program with matching
• Free lunch
• Benefits program
• Paid courses
• Paid personal days
• Milestone appreciation awards and gifts
• Mentorship
• Career path
• Paid training
• Birthday recognition and gifts

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Communication · Preferred
• Cleaning · Preferred
• Organization · Preferred
• Conflict Resolution · Preferred
• Time management · Preferred
• interpersonal skills · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Facility operations
• Communication
• Cleaning
• Organization
• Conflict resolution
• Time management
• Interpersonal skills
• Problem solving
• Customer Service
• Facility Operations
• Selling Techniques
• Mentorship
• Merchandising
• Operations

Job areas

• Customer Service & Support
• Sales
• Retail
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives