Patient Care Coordinator

Position Title: Patient Care Coordinator Reports to: Emergency Veterinarian Team Lead Department: Hospital Status: Full-Time Permanent (40 hours per week) OR Part-Time Permanent (25 hours per week average) Prerequisites * High school diploma * Further veterinary professional training as VOA, VMA, etc will be considered an asset * Minimum of 2 years client care experience either within or outside of the veterinary profession * Able to stand for long periods of time (10 hours) * Able to lift 50lbs (22kg) * Exhibit compassion and patience * Strong patient restraint skills * Understanding of veterinary hospital flow * Knowledge of the scope of practice for hospital staff * Strong communication skills * Basic understanding of medical terminology * Ability to stay calm and efficient during a medical emergency * Well spoken, mature and professional * Ability to be on time and prepared to work at the beginning of your scheduled shift * Ability to communicate with clients in a friendly, compassionate and professional manner (both verbally and electronically) * Working Conditions: May be exposed to unpleasant odors, noises, animal vomit, urine, blood or feces. May be exposed to bites, scratches, and contagious diseases. Position Summary To provide support to the medical team for all hospitalized patients with direct hands-on patient care and client support. This will be a very important accessory role to our hospital as it will provide our doctors and medical staff with assistance for patients that are hospitalized. This will include restraint for examinations/procedures, updating estimates, processing payments, and updating owners as requested by the medical team. This role will work under the direction of the DVMs and RVTs, with a primary focus on assisting with hospitalized patients and their families. This position schedule is shift work (12hr shifts). Working 7am to 7pm during the week and including weekends, and holidays will be required. Some cross-training and assisting in other departments may be required as requested. Essential Job Functions * Attend morning hospital rounds to familiarize themselves with all patients that are in hospital * Ability to safely and comfortably restrain a variety of species of animals for procedures * Assist DVMs with inpatient care including assisting with examinations and diagnostics as needed * Provide communication to inpatient families including patient updates * Create estimates for ongoing hospitalized care of patients under DVM/RVT direction * Process deposits, payments and refunds through the phone or in person with clients * Facilitate safe, organized family visits for hospitalized patients * Become familiar with and use internal messaging and invoicing functions * Support client education regarding insurance and scratchpay options * Assist in processing patients for aftercare, ensure all requests are completed to standard and appropriately processed for cremation * Prepare supplies for, and clean up following, treatments and procedures as required * Have knowledge of biosecurity protocols * Document in detail dietary intake, walks, urination, defecation, and other fluid losses * Clean kennels and ready them for new patients * Other supportive tasks as deemed necessary Background for Development and Importance of This Role The need for this accessory role has risen due to the shortage of veterinary professionals. When examining the day-to-day work of registered veterinary professionals and veterinarians, we need to highlight what is in their scope of practice and place an emphasis of time on those activities for them. In a busy hospital, their medical expertise is prioritized, and the non-medical activities become less of a focus. Boreal Veterinary Centre feels that those “non-medical” activities are often under emphasized and strive to include non-registered support staff as an integral part of the medical care team to provide a gold standard of care. Company Benefits Joining the Boreal Veterinary Centre team means you'll enjoy an array of perks, including: * Personal pet discounts * Uniform allowance * Discounts for gym, City of Edmonton, Rogers, and more * Opportunities for growth and professional development How to Apply Interested in the role and think this would be a great opportunity for you? Apply online through our careers page at Career Centre | Recruitment [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ef0b8749-0879-42ba-817b-ed7d84c9c99e&ccId=19000101_000001&lang=en_CA]

Provide hands-on support to the medical team for hospitalized patients, including restraint, monitoring, and detailed documentation. Facilitate client communication, process payments, and assist with inpatient care and hospital maintenance tasks.

Requires a high school diploma and a minimum of 2 years of client care experience, with veterinary training considered an asset. Candidates must be physically capable of lifting 50lbs and standing for long periods while maintaining professional composure in emergency situations.

• Personal pet discounts • Uniform allowance • Discounts for gym • Opportunities for growth and professional development

• Time managementPreferred

Identified from the job description. Confirm important requirements above.

• Patient restraint
• Medical terminology
• Client communication
• Inpatient care
• Veterinary hospital flow
• Emergency response
• Data documentation
• Biosecurity protocols
• Invoicing
• Estimate creation
• Compassion
• Professionalism
• Time management
• Animal handling
• Care Coordination
• Patience
• Client Education
• Lifting Ability
• Emergency Veterinary Medicine
• Shift Work
• Communication
• Discounts And Allowances
• Medical Emergency
• Inpatient Care
• Medical Terminology
• Registered Vascular Technologist (RVT)
• Team Leadership
• Cremation
• Biosecurity

• Healthcare
• Customer Service & Support
• Administrative
• Patient Care Coordinator
• Clinical Coordinator
• Health Service Managers
• Medical and Health Services Managers

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week