Sailpoint IIQ Admin
The role involves managing SailPoint IIQ and FAM environments while interacting directly with customers to provide technical solutions. Responsibilities include leading customer calls, troubleshooting, and conducting knowledge transfer sessions.
- On-site
- Canada
- Posted Aug 5, 2026
- 1 position
Job summary
Sailpoint IIQ, Java, SailPoint FAM Purpose: Ensure candidates have strong communication skills, customer interaction experience, and minimum SailPoint ISC functional knowledge. a. Communication Skills (Mandatory) • Ability to clearly explain technical concepts in simple, customer-friendly language • Comfortable participating in and leading customer calls • Structured communication approach (problem → analysis → solution) • Clear written communication (emails, chat responses) • Asks clarifying questions and avoids assumptions b. Customer Interaction Experience (Mandatory) • Direct customer-facing experience (calls, demos, troubleshooting, KT sessions) • Experience handling customer queries independently or with minimal support • Understanding of customer expectations around clarity, timelines, and ownership c. SailPoint ISC Functional Knowledge • Basic understanding of SailPoint Identity Security Cloud and its purpose • Awareness of identity lifecycle concepts • Conceptual understanding of authoritative vs authentication sources • High-level understanding of connectors • Awareness of Tenant Connectivity activities
What you’ll do
The role involves managing SailPoint IIQ and FAM environments while interacting directly with customers to provide technical solutions. Responsibilities include leading customer calls, troubleshooting, and conducting knowledge transfer sessions.
Requirements
Candidates must have strong communication skills and direct customer-facing experience. Functional knowledge of SailPoint Identity Security Cloud (ISC) and identity lifecycle concepts is required.
Listed skills
- JavaPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- SailPoint IIQ
- Java
- SailPoint FAM
- SailPoint ISC
- Identity Lifecycle Management
- Customer Interaction
- Technical Communication
- Tenant Connectivity
- Connector Configuration
Job areas
- Software
- Technology
- Consulting
- Security & Safety
Additional details
- Minimum experience
- 5+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available