SAP IBP Application Support Analyst | CALGARY AB

Job summary

Provide day-to-day production support for SAP IBP and its integrations with SAP S/4HANA, resolving incidents involving planning, data, access, performance, and interfaces. Perform root cause analysis and reconciliation, support upgrades and releases, maintain documentation, and collaborate with business and technical teams on enhancements.

Job details

Hello, Role: SAP IBP Application Support Analyst Location : CALGARY AB We are seeking a motivated SAP IBP Application Support Analyst to provide production support, incident resolution, and continuous improvement for SAP Integrated Business Planning (IBP) and its integration with SAP S/4HANA. The role involves supporting planning processes, data integration, business users, and system enhancements while ensuring stable and reliable operations. Key Responsibilities Provide day-to-day support for SAP IBP and its integrations with SAP S/4HANA and act as the primary support contact for ServiceNow incidents and service requests Investigate and resolve incidents related to forecasts, planning views, key figures, master data, data replication, and interface failures. Perform root cause analysis and data reconciliation across IBP, S/4HANA, BW, and CPI-DS. Support business users with access, Excel Add-in, performance, security, and planning-related issues Participate in system upgrades, testing, deployment activities, and post-release validation. Maintain support documentation, process flows, and knowledge transfer materials. Collaborate with Product Owners, Business Analysts, SMEs, and technical teams to deliver enhancements and operational improvements. Required Qualifications & Skills Experience supporting SAP IBP, including Planning Areas, Key Figures, and Planning Views. Understanding of master data, transactional data, and planning processes. Knowledge of SAP S/4HANA integration and data flows. Experience with CPI-DS or similar SAP data integration technologies. Strong troubleshooting, incident management, and root cause analysis skills. Experience with data validation, reconciliation, and production support. Familiarity with forecasting and supply chain planning concepts. Proficiency with Microsoft Excel and SAP IBP Excel Add-in. Preferred Qualifications Exposure to SAP SD, MM, Pricing, Finance, or IS-Oil & Gas processes. Willingness to expand support responsibilities beyond IBP into S/4HANA business processes. Strong communication and stakeholder management skills. Experience working in an operational support environment with business and technical teams. Additional Information This is a hybrid support role where SAP IBP activities represent approximately 50% of the workload. The successful candidate should be interested in developing broader SAP functional knowledge and supporting S/4HANA processes, such as SD OR MM OR Pricing OR Finance, OR IS-Oil & Gas-related incidents and enhancement requests.

What you’ll do

Provide day-to-day production support for SAP IBP and its integrations with SAP S/4HANA, resolving incidents involving planning, data, access, performance, and interfaces. Perform root cause analysis and reconciliation, support upgrades and releases, maintain documentation, and collaborate with business and technical teams on enhancements.

Requirements

The role requires experience supporting SAP IBP, including planning areas, key figures, planning views, master and transactional data, and SAP S/4HANA integration. Candidates should have experience with data integration and production support, strong troubleshooting and incident management skills, familiarity with forecasting and supply chain planning, and proficiency in Excel and the SAP IBP Excel Add-in.

Listed skills

• Incident Management · Preferred
• Root Cause Analysis · Preferred
• Forecasting · Preferred
• Supply Chain Planning · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• SAP IBP Support
• SAP S/4HANA Integration
• Incident Management
• Root Cause Analysis
• Production Support
• Planning Areas
• Key Figures
• Planning Views
• Master Data Management
• Data Integration
• Data Validation and Reconciliation
• CPI-DS
• SAP IBP Excel Add-In
• Forecasting
• Supply Chain Planning
• Stakeholder Management

Job areas

• Technology
• Customer Service & Support
• Data & Analytics
• Consulting

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