Client Success Coordinator

Position Summary The Client Success Coordinator provides administrative and coordination support to the Client Success team, helping to ensure successful outcomes for tenants and clients in their construction dealings with York Realty Inc. Working under the direction of the Client Success Manager, this role supports day-to-day project administration, stakeholder communications, documentation, and tracking activities that keep landlord work and tenant improvement projects moving on schedule and within budget. Key Responsibilities Project Coordination Support Assist the Client Success Team in coordinating landlord work and tenant improvement projects from initiation through closeout Maintain project trackers, schedules, and status logs to support consistent reporting Help prepare meeting agendas, take meeting minutes, and distribute action items to project teams and stakeholders Follow up on outstanding action items and deliverables to keep projects on track Other duties as assigned Documentation & Administration Organize and maintain project files, drawings, lease documents, and correspondence in shared systems Support the review of tenant lease agreements by gathering and summarizing landlord obligations for the Client Success Manager’s review Assist with preparing Change Notices (CCN), Change Orders (CO), and related documentation for review and approval Update Construction Manager and Yardi with project information, invoices, and cost tracking entries under the direction of the Senior Client Success Manager Stakeholder Communication Serve as a first point of contact for routine tenant, contractor, and consultant inquiries, escalating issues to the team as needed Maintain consistent and professional communication with internal and external stakeholders Support relationship-building with tenants by responding promptly and following through on commitments Reporting & Tracking Compile data and prepare draft project status reports for the team Track project milestones, deliverables, and budget items, flagging variances for follow-up Support project closeout activities, including gathering documentation and contributing to lessons-learned summaries What you bring to York Post-secondary education in business administration, construction management, real estate, or a related field, or equivalent experience 5 years’ experience in an administrative, coordination, or project support role; exposure to construction or real estate is an asset Strong organizational skills with the ability to manage multiple priorities and deadlines Strong attention to detail and accuracy in documentation and data entry Clear written and verbal communication skills, with a professional and approachable manner Proficiency with Microsoft Office (Outlook, Word, Excel); willingness to learn Yardi, Construction Manager, and other internal systems Eagerness to learn, take initiative, and grow within the Client Success team Ability to work collaboratively with a positive attitude

The Client Success Coordinator provides administrative and project coordination support to ensure construction and tenant improvement projects remain on schedule and within budget. This role involves managing project documentation, facilitating stakeholder communication, and tracking project milestones and financial data.

Candidates should possess post-secondary education in business, construction, or real estate, along with at least 5 years of experience in an administrative or project support role. Strong organizational skills, proficiency in Microsoft Office, and the ability to manage multiple priorities are essential for success in this position.

• Attention to detailPreferred
• Microsoft OfficePreferred
• Data entryPreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Project coordination
• Administrative support
• Stakeholder communication
• Project documentation
• Data entry
• Microsoft Office
• Construction management
• Lease agreement review
• Budget tracking
• Reporting
• Organizational skills
• Attention to detail
• Yardi
• Construction Manager software
• Relationship building
• Project Status Reports
• Change Orders
• Stakeholder Communications
• Lease Contracts
• Organizational Skills
• Project Administration
• Tenant Improvements
• Positivity
• Willingness To Learn
• Yardi (Property Management Software)
• Construction
• Business Administration
• Construction Management
• Data Entry
• Invoicing
• Taking Meeting Minutes
• Microsoft Outlook
• Proactivity
• Professional Communication
• Project Coordination
• Real Estate
• Relationship Building
• Verbal Communication Skills
• Coordinating
• Project Files
• Project Closure
• Detail Oriented

• Administrative
• Construction
• Customer Service & Support
• Management & Leadership
• Client Success Coordinator
• Project Coordinator
• Statistical, Mathematical and Related Associate Professionals
• Project Management Specialists

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week