Front Desk and Enrolment Assistant

Job summary

Provide front desk and administrative support to the Student Services team in the Faculty of Health. Support enrolment-related services under the direction of the Director of Student Success and Academic Advising.

Job details

Access Full Position Posting Purpose: The Front Desk and Enrolment Support Assistant provides front desk and administrative support for the Student Services team, Faculty of Health under the direction of the Director, Student Success and Academic Advising. Education: Completion of the first year in a post-secondary diploma or degree program. Experience: Minimum of 1-year experience providing front desk support in an academic unit. Skills: Effective interpersonal skills, including active listening. Effective organizational skills. Effective communication skills. Ability to pay attention to detail and accuracy. Ability to maintain confidentiality. Intermediate knowledge of Microsoft Suites (Word, Excel, Access, Teams and Outlook). Knowledge of on-line computerized student records system (e.g. SIS). Familiarity with university degree programs, policies, and procedures, and the academic petition process. Access Full Position Posting Please note: This position is fully onsite, with no hybrid work arrangement available. The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment. York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation. We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact. York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal. PLEASE NOTE: This job posting is for an existing vacancy. Applications must be received by 11:55 pm EST on the posted deadline date, if applicable. Posting deadlines can be updated, or modified, at any time based on hiring needs. Please refer to the York U Career Portal when confirming posting deadlines.

What you’ll do

Provide front desk and administrative support to the Student Services team in the Faculty of Health. Support enrolment-related services under the direction of the Director of Student Success and Academic Advising.

Requirements

Applicants must have completed the first year of a post-secondary diploma or degree program and have at least one year of front desk experience in an academic unit. They should have strong interpersonal, organizational, and communication skills; attention to detail; the ability to maintain confidentiality; intermediate Microsoft Office skills; and familiarity with student records systems and university academic processes.

Listed skills

• Microsoft Teams · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Accuracy · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Interpersonal Skills
• Active Listening
• Organizational Skills
• Communication Skills
• Attention to Detail
• Accuracy
• Confidentiality
• Microsoft Word
• Microsoft Excel
• Microsoft Access
• Microsoft Teams
• Microsoft Outlook
• Student Records Systems
• Knowledge of University Degree Programs
• Knowledge of Academic Policies and Procedures
• Academic Petition Process

Job areas

• Administrative
• Education
• Customer Service & Support

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