Support Engineer in Test

About Us YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured. For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member’s contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve. Meet the YuJa family here and see what makes YuJa special! About the Role As a Support Engineer in Test, you will play a pivotal role in ensuring the stability and reliability of our company's infrastructure and software environment. Your responsibilities extend beyond traditional support functions, encompassing rigorous quality assurance testing to enhance our educational technology solutions. About You Proficiency in creating and implementing thorough test plans and test cases in accordance with project specifications Competence in manually testing software to evaluate functionality 1-2 years of customer service experience Skill in documenting and communicating defects effectively, offering developers precise and comprehensive information for prompt resolution Capability to conduct regression testing to verify that software alterations do not introduce fresh issues. Proficiency in meticulously maintaining comprehensive test documentation, encompassing test plans, test cases, and test reports Competence in monitoring testing progress and promptly reporting issues to project Ability to work under flexible hours like evenings, midnight, and weekends Proficient in the use of online and remote-connecting software Demonstrated ability to function in a non-scripted helpdesk environment. This position requires the ability to examine, question, explore and troubleshoot a variety of issues Excellent time and task management skills Excellent written and verbal communication skills Technically skilled with good problem-solving abilities (Think on Your Feet) Ability to provide timely responses to all incoming requests immediately or within 1 hour Assess severity/impact level and prioritize support requests accordingly. And escalate to technical lead if needed Ability to provide excellent follow-through on all open, pending, and resolved tickets that come to helpdesk Educational Requirements Bachelor's degree in Information Technology, Computer Science, or a related field. Why You’ll Love Working Here YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer a competitive compensation package that include a base salary starting at CAD 50,000/year and comprehensive benefits and engagement opportunities. Comprehensive Benefits: Health, vision, and dental benefits, 100% employer-paid Additional benefits include RRSP, gym subsidies, and more Work-life balance including flexible work hours to create an ideal work-life balance Paid sick days and flex days Team Engagement: Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more Office perks including company-provided snacks, drinks and events Employee recognition programs, such as gift cards and “Employee of the Week” rewards Professional growth including continuous learning opportunities and reimbursements to support personal and professional development Hands-on experience working with senior-level business leaders Schedule 40 hours/week Rotational Shifts - Day/Afternoon/Night shifts Monday to Friday/Weekends Holidays How to Apply This position is open only to candidates who are currently based in Canada. To apply, please submit your resume and academic transcripts through this site. Equal Opportunity Employer & Accommodations YuJa is an equal opportunity employer and values diversity at our company. We are committed to fostering an inclusive and accessible recruitment process and work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodation at any stage of the recruitment process, please let us know. You may indicate your accommodation needs by contacting us directly at careers@yuja.com. We will work with you to provide appropriate accommodations to support your participation in the hiring process. All accommodation requests will be handled confidentially.

The role involves ensuring the stability of infrastructure and software through rigorous quality assurance testing. Responsibilities include creating test plans, executing manual and regression tests, and providing technical support via a helpdesk environment.

Candidates must have a Bachelor's degree in IT, Computer Science, or a related field and 1-2 years of customer service experience. Proficiency in software testing methodologies and the ability to work flexible rotational shifts is required.

• Health Benefits • Vision Benefits • Dental Benefits • RRSP • Gym Subsidies • Paid Sick Days • Flex Days • Employee Recognition Programs • Professional Development Reimbursements

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Test Planning
• Manual Testing
• Customer Service
• Defect Documentation
• Regression Testing
• Test Reporting
• Troubleshooting
• Time Management
• Written Communication
• Verbal Communication
• Problem Solving
• Ticket Management
• Continuous Development
• Follow Through
• Communication
• Computer Science
• Information Technology
• Learning Management Systems
• Governance
• Help Desk Support
• Higher Education
• Innovation
• Quality Assurance
• Task Management
• Troubleshooting (Problem Solving)
• Verbal Communication Skills
• Prioritization

• Software
• Technology
• Customer Service & Support
• Engineering
• Education
• Test Support Engineer
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week