Systems Operations Analyst

About Us YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured. For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member’s contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve. Meet the YuJa family here and see what makes YuJa special! About the Role We are seeking a detail-oriented and adaptable Systems Operations Analyst to oversee live online exam sessions through the Verity Live Dashboard across the campuses we serve. This role sits at the intersection of academic integrity, real-time operations, and technical quality assurance, supporting both live exam monitoring and required administrative and testing tasks. The ideal candidate is comfortable working in dynamic live environments, documenting complex events, and shifting between operational responsibilities and project-based work as priorities evolve, while contributing to the ongoing improvement of the Verity Live Dashboard. Your key responsibilities will include: Oversee live virtual proctoring sessions, monitoring student activity in real time across assigned campuses. Flag, document, and escalate suspicious or noteworthy testing events with thorough and objective written notes. Respond to test-taker questions and issues as they arise during live sessions. Review exam submissions post-session and add detailed documentation related to integrity or technical concerns. Maintain accurate, comprehensive records to support academic review and internal investigations. Perform administrative and operational duties during periods of low live activity, including: Executing basic and advanced test cases Participating in system validation and security reviews Assisting with internal process improvements Work closely with engineering and technical teams on a variety of short- and long-term projects that may shift frequently based on business needs. Review incoming Jira tickets from support staff, reproduce reported issues, and create well-documented bug tickets for inclusion in appropriate sprints. Serve as a bridge between live operations, support, and engineering by providing clear, actionable feedback grounded in real-world use cases. Perform on-demand projects and special assignments of varying scope and complexity, with responsibilities adjusted periodically to support changing operational requirements, seasonal workloads, and company priorities. About You Strong attention to detail and ability to produce clear, objective, and comprehensive written documentation. Comfort working in live, time-sensitive environments with minimal supervision. Ability to manage shifting priorities and adapt to frequently changing project assignments. Familiarity with issue-tracking tools such as Jira (or willingness to learn quickly). Analytical mindset with the ability to reproduce technical issues and communicate findings effectively. Professional judgment and discretion when handling sensitive academic integrity matters. Thrives in a dynamic environment where responsibilities may vary significantly over time, and is comfortable contributing to new projects and initiatives as organizational needs evolve. Flexible in being able to work different rotational shifts that include mornings, nights, and weekends. Why You’ll Love Working Here YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer a competitive compensation package that include a base salary starting at CAD 50,000/year and comprehensive benefits and engagement opportunities. Comprehensive Benefits: Health, vision, and dental benefits, 100% employer-paid Additional benefits include RRSP, gym subsidies, and more Work-life balance including flexible work hours to create an ideal work-life balance Paid sick days and flex days Team Engagement: Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more Office perks including company-provided snacks, drinks and events Employee recognition programs, such as gift cards and “Employee of the Week” rewards Professional growth including continuous learning opportunities and reimbursements to support personal and professional development Hands-on experience working with senior-level business leaders Schedule 40 hours/week Rotational Shifts - Day/Afternoon/Night shifts Monday to Friday/Weekends Holidays How to Apply This job is exclusively directed towards candidates already in Canada. You may apply directly online via this site by submitting your resume and academic transcripts. Equal Opportunity Employer & Accommodations YuJa is an equal opportunity employer and values diversity at our company. We are committed to fostering an inclusive and accessible recruitment process and work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodation at any stage of the recruitment process, please let us know. You may indicate your accommodation needs by contacting us directly at careers@yuja.com. We will work with you to provide appropriate accommodations to support your participation in the hiring process. All accommodation requests will be handled confidentially.

The Systems Operations Analyst will oversee live virtual proctoring sessions, monitor student activity, and document suspicious events in real time. Additionally, the role involves collaborating with engineering teams to reproduce technical issues and performing administrative tasks during low-activity periods.

Candidates must possess strong attention to detail, the ability to produce objective documentation, and comfort working in dynamic, time-sensitive environments. Proficiency or a willingness to learn issue-tracking tools like Jira is required, along with the flexibility to work rotational shifts including nights and weekends.

• Health benefits • Vision benefits • Dental benefits • RRSP • Gym subsidies • Flexible work hours • Paid sick days • Flex days • Company-provided snacks and drinks • Employee recognition programs • Continuous learning opportunities

• Problem solvingPreferred
• Attention to detailPreferred
• Data analysisPreferred
• JiraPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Systems operations
• Technical quality assurance
• Live monitoring
• Documentation
• Jira
• Issue tracking
• Academic integrity
• Technical troubleshooting
• Data analysis
• Communication
• Attention to detail
• Problem solving
• Security reviews
• System validation
• Continuous Development
• Technical Issues
• Internal Investigations
• Willingness To Learn
• Academic Integrity
• JIRA
• Learning Management Systems
• Governance
• Higher Education
• Innovation
• Operations
• Quality Assurance
• Process Improvement
• Detail Oriented

• Technology
• Education
• Customer Service & Support
• Software
• Administrative
• Systems Operations Analyst
• Systems Analyst
• Systems Analysts
• Computer Systems Analysts

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week