Intake Engagement Worker

Calgary, AB
On-site
Posted Oct 9, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 38 hours per week

Job summary

The Intake & Engagement Worker responds to referrals and provides trauma-informed support to individuals and families impacted by domestic violence. Responsibilities include conducting risk assessments, developing safety plans, and navigating community systems to help participants achieve their goals.

Job details

The Intake & Engagement Worker is a key frontline member of the Safer Pathways Initiative, a collaborative partnership between YWCA Calgary, Calgary Police Services (CPS), and FearIsNotLove (FINL). This position is responsible for responding to referrals, engaging individuals and families impacted by domestic violence, and providing trauma-informed support to promote safety, stability, and connection to resources. Through assessment, safety planning, crisis intervention, case management, advocacy, and systems navigation, the Intake & Engagement Worker supports participants in identifying their goals, addressing immediate concerns and accessing services that meet their unique needs. This full-time position typically works 37.5 hours per week, Monday to Friday, with flexibility to work between 8:00 a.m. and 6:00 p.m. The role is primarily based out of CPS Headquarters and requires travel throughout Calgary as needed. WHAT WE OFFER * Truly rewarding work; contribute to lasting, positive change for individuals and our community * A supportive team environment and opportunities for professional development * Comprehensive benefits including an employee assistance plan * Paid time off (for eligible roles; prorated based on start date and FTE status) includes: * 3 weeks of paid vacation * 6 personal days * 12 sick days * A paid day off to celebrate your birthday WHAT YOU'LL DO * Respond to referrals received through the Safer Pathways initiative and initiate participant engagement in a timely manner * Complete intake, screening and assessment activities using a trauma-informed, participant-centred approach * Conduct individualized risk assessments and develop service plans that reflect participant strengths, needs, goals, and safety concerns * Provide crisis intervention, emotional support, safety planning and stabilization services * Support participants in identifying safe options and implementing immediate and longer-term safety strategies * Utilize de-escalation techniques, and a calm, grounded approach when responding to crisis situations, emotional distress, or conflict * Develop and maintain supportive helping relationships that promote trust, engagement, and participant choice * Collaborate with the Outreach Coordinator regarding referral processes, service prioritization, and file assignment * Provide individualized case management services to individuals and families impacted by domestic violence * Assist participants in navigating social service, legal, housing, financial, health, child-serving, and community systems * Support participants in identifying and achieving goals related to safety, stability, and well-being * Conduct community-based outreach and meetings in locations that support participant accessibility and safety * Provide court accompaniment and advocacy support as appropriate. * Collaborate with participants to identify and address barriers to accessing services and supports * Maintain accurate, timely, and confidential documentation of participant interactions, assessments, service plans, referrals and outcomes * Participate in regular supervision and team meetings, including case consultations with partners of the Safer Pathways initiative QUALIFICATIONS * Bachelor’s degree in social work, psychology, criminology, or a related human services field * Professional registration is considered an asset. Equivalent combinations of education and experience may be considered * Minimum three (3) years of experience working in the field of family violence * Minimum two (2) years of experience providing outreach, case management, or community-based support services * First Aid/CPR, Naloxone, ASIST, NVCI, and Brain Story certifications required within three months of employment * Must have a Class 5 driver’s license, driver’s abstract, and daily access to a reliable vehicle WHAT YOU'LL BRING * Demonstrated understanding of family violence, mental health, substance use, traumatic stress, poverty, homelessness, and their intersections * Strong knowledge of community resources, service systems, and referral processes * Demonstrated ability to build rapport and engage individuals experiencing crisis, trauma, or complex barriers * Strong computer literacy and ability to learn new software and information systems * Ability to respond appropriately to medical emergencies, including administering Naloxone and First Aid/CPR until emergency medical services arrive * Experience working directly with Calgary Police Service (CPS) and community agencies in an outreach or community-based capacity is an asset If you want to change lives, we want to hear from you. Deadline: until a successful candidate is found Apply today by submitting your resume, cover letter, and salary expectations. Check out our website for more information about YWCA Calgary: www.ywcalgary.ca YWCA Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin. Privacy statement: Personal information is managed in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable laws and we are committed to safeguarding your personal information. During the recruitment process personal information is collected for the purpose of people practice management. Privacy inquiries can be directed to the attention of the Privacy Officer at reply@mindfulworkplace.ca [reply@mindfulworkplace.ca].

What you’ll do

Requirements

Candidates must hold a bachelor's degree in social work, psychology, criminology, or a related field and possess at least three years of experience in family violence. A valid Class 5 driver's license and access to a reliable vehicle are required, along with various safety and first aid certifications.