Manager, Communications

Position type: Full-time, permanent Location: Within driving distance to Toronto preferred – Open to anywhere in Canada Open: Monday, June 29, 2026 Closing: Monday, July 13, 2026, at 11:59 PM ET Vacancy Status: Actively hiring for one vacant role Are you a marketing and communications leader who is passionate about using your exceptional communications, marketing, design and leadership skills to make a difference in the lives of women, girls, and gender diverse people? YWCA Canada is seeking a self-motivated and detail-oriented Communications Manager who can effectively multitask, and bring strong content creation skills to impactful integrated campaigns, digital platforms, and storytelling. ABOUT US YWCA Canada is the country’s oldest and largest multiservice women’s rights organization. A secular, registered, federated charity, we work through community action and national advocacy, directly impacting the lives of more than 636,000 women, girls, and gender diverse people each year. We operate the largest network of shelters and supportive housing for women and families fleeing violence, run the largest network of gendered employment programs, and are the country’s second largest provider of non-profit childcare. We also provide other community-based wraparound services for families and youth. SUMMARY Reporting to the National Communications Director, the Manager plays a key role in executing and coordinating the organization’s communications activities across all platforms and channels, in both English and French. This role is responsible for overseeing the creation of compelling and accessible content, supporting communications planning, managing social media and website updates, and contributing to organizational storytelling. The ideal candidate will be a highly organized, efficient and proactive communicator who is comfortable managing multiple communications projects simultaneously. They bring exceptional writing, editing, and digital content skills, along with an ability to translate complex ideas into clear, engaging messages. Working closely with the Communications Director, the Manager supports the delivery of communications initiatives by producing high-quality content, monitoring performance metrics, maintaining communications systems, and ensuring brand and accessibility standards are consistently applied. This role has one director report: National Officer, Communications. KEY RESPONSIBILITIES Operational Leadership & Team Oversight Day-to-day management of the communications team and deliverables Quality control of team output, providing constructive feedback and coaching to the Officer Proactively plans work, prioritizes tasks, and ensures team capacity aligns with workload Creates and maintains systems for team communication, document storage, and content formatting Liaises with external vendors to support national office initiatives Ensures tasks and projects are tracked, deadlines are met, and progress is reported Proactively anticipates departmental needs and upcoming priorities, and escalates potential challenges before they arise Ensures alignment between day-to-day operations and department strategy Manages workload and performance of the National Officer, Communications Planning & Execution With guidance from the Director, develops and executes content calendars for our communication channels, including social media, newsletters, website and more With Director guidance, oversees campaign and Days of Significance planning and execution Oversees creative development and layout for content and communications materials (annual report, strategic plan, resources, materials, more) Provides quality control and ensures standards, accessibility, and templates are consistently applied Initiates and leads collaboration and communications planning with other departments Manages the Communications Staff Sector Network meetings (booking meetings, facilitation, ensuring notes are captured) Collaborates on requests from other departments and ensures timely follow-up Digital & Analytics Management Maintains YWCA Canada’s website, social media channels, and online giving platforms; ensures content is accurate, accessible, and updated. Monitors media coverage and tracks communications metrics (social media, web analytics, Google Analytics). Pulls quarterly stats, publishes reports, and prepares campaign summaries. Resources & Event Support Orders business cards, especially in advance of large events. Manages departmental camera and ensures photos are captured at key events and opportunities. Maintains communications materials (e.g., print collateral, signage) to ensure they are in good working order and updated as needed. Travel may be expected 2-4 times per year within Canada. SKILLS & QUALIFICATIONS 5+ years of experience in communications, public relations, marketing, or a related field, supported by relevant post-secondary education or an equivalent combination of education and experience Post-secondary education in Communications, Public Relations, Journalism, Marketing, or a related field, or an equivalent combination of education and experience is considered an asset Experience in a similar position ideally in a non-profit environment or within the women’s rights and/or social justice space Exceptional writing, design, editing, and proofreading skills, with the ability to create clear, compelling, and accessible content for a variety of audiences and platforms Experience creating and managing digital communications, including social media accounts (content planning, scheduling, engagement, and performance monitoring), newsletters, web content, and promotional materials Demonstrated experience working with content management systems (CMS) to update and maintain website content, as well as social media scheduling platforms, email marketing platforms, and analytics tools Proficiency creating visual content using Canva or similar graphic design tools Strong organizational and project management skills, with the ability to manage multiple priorities, meet deadlines, and work both independently and collaboratively Familiarity with Accessibility for Ontarians with Disabilities Act (AODA) requirements in communications is an asset Fluency in both English and French, including the ability to translate communications content accurately and appropriately for both audiences is an asset Demonstrated commitment to YWCA Canada’s mission, vision, and values, with an understanding and commitment to feminist, antiracist, and anti-oppressive approaches YWCA Canada is committed to fostering an inclusive, equitable, and accessible workplace where diversity is valued and respected. We encourage applications from individuals who have experienced marginalization, including Black, Indigenous, and racialized people; newcomers, immigrants, and refugees; women; gender diverse, non-binary, gender-fluid, and 2SLGBTQIA+ individuals; people living with disabilities; and others from equity-deserving communities. If you are passionate about YWCA Canada’s mission and believe you would be a strong fit for this role, we encourage you to apply, even if your experience does not align with every qualification listed. WORKING AT YWCA CANADA Impactful Work: Be part of a team advancing equity and creating meaningful change in Canada. Inclusive Culture: We value diverse perspectives and lived experience and foster an inclusive, respectful workplace. Comprehensive Benefits: Health & Wellness: Full benefits from day one for you and your dependents, including gender-affirming care, telehealth, and a $2,000 annual healthcare spending account Disability & Mental Health: Disability income protection, an Employee Assistance Program, mental health benefits, and Noojimo for Indigenous staff Time Off: 4 weeks of vacation, plus 18 Wellness & Emergency days Additional Time Off: Summer Fridays in July and August and a one-week office closure between Christmas and New Year Pension: 5% employer-matching pension after 3 months Professional Development: Annual professional development stipend and ongoing learning opportunities Parental Leave: Up to 90% top-up for 15 weeks of maternity leave and 35 weeks of parental leave Flexibility: Flexible work arrangements, including remote or office-based work and flexibility during the workday Accommodations We are committed to creating an inclusive and accessible environment. Accommodations are available upon request for candidates and employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We will work with individuals to provide appropriate supports to enable full participation in the recruitment process and workplace. If you require accommodation at any stage of the application or interview process, or want more information on our accommodation policies, please contact HR at careers@ywcacanada.ca. We will work with you to meet your needs in a timely manner. Some final things to note The successful candidate will be committed to working from an anti-oppression, feminist perspective. To uphold our commitment to equity and fairness, we have implemented a non-negotiation policy for salaries and benefits. Our office is located in downtown Toronto. We are remote flexible, which means that the team can choose if they work at the office or from home and when. Application & Interview Process Application: Apply via Humi. Only applications via Humi will be considered, unless related to an accommodation request Phone screen: 30-minute call with HR (selected candidates) over Teams First interview: 60-minute Teams interview with the 2 team members, including the hiring manager Assignment: Short assignment (1-2 hours to complete). Candidates will be compensated. Second interview: 30–60-minute Teams interview with the 2 team members, including the hiring manager Reference check: 1-2 professional references Offer

The Manager plays a key role in executing and coordinating the organization’s communications activities across all platforms and channels. This includes overseeing content creation, managing social media, and contributing to organizational storytelling.

Candidates should have 5+ years of experience in communications, public relations, or marketing, ideally in a non-profit environment. Exceptional writing, editing, and digital content skills are required, along with proficiency in managing digital communications.

• Health & Wellness • Disability & Mental Health • Time Off • Additional Time Off • Pension • Professional Development • Parental Leave • Flexibility

Identified from the job description. Confirm important requirements above.

• Communications
• Marketing
• Design
• Leadership
• Content Creation
• Digital Platforms
• Storytelling
• Writing
• Editing
• Project Management
• Social Media
• Analytics
• Accessibility
• Bilingual
• Graphic Design
• Public Relations

Minimum education

Other education

Minimum experience

5+ years