Zappix - AI Customer Engagement Platform that transforms customer CX.
Burlington, Massachusetts
Zappix provides an AI-Powered Digital Engagement Platform. Zappix transforms the user journey during customer service interactions – engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service (Visual IVR), and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite. The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners, and automating revenue-generating use cases.
On-site · Success
Manage the customer lifecycle from pre-sales planning and software implementation through post-launch adoption, training, and ongoing account management. Coordinate delivery teams and project resources, monitor project scope, quality, costs, and schedules, and work with customers and Sales to improve outcomes and identify account growth opportunities.
