Salon Experience Coordinator

Job summary

Lead the salon’s guest experience and front desk operations, including appointment booking, guest flow, service standards, and retention. Coordinate team scheduling and support, inventory and retail merchandising, promotions, events, and brand-aligned marketing.

Job details

Be the Heart of the Salon Experience We’re looking for a passionate and organized Salon Experience Coordinator to lead with intention and deliver unforgettable moments—for our guests and our team. This role blends leadership, hospitality, and operational finesse to create a welcoming, high-performing salon environment. Why You’ll Love This Role Deliver 5-Star Experiences: Be the go-to person for creating warm, professional, personalized guest visits. Support and Empower the Team: Champion a positive culture, coach team members, and keep everything running smoothly. Grow the Business: Contribute to monthly sales and service targets by optimizing operations and guest retention. Elevate the Brand: Coordinate retail displays, in-salon events, and brand-aligned marketing moments. Key Responsibilities Guest Experience Excellence Ensure each guest feels seen, valued, and pampered throughout their visit. Support and uphold service standards that consistently deliver 5-star reviews. Drive retention goals: 85%+ for returning guests, 55%+ for new guests. Team Coordination & Culture Act as a liaison between leadership and team members to keep communication smooth. Assist with team scheduling, onboarding, and performance tracking. Foster a positive, inclusive work environment with high morale and accountability. Front Desk & Flow Management Lead front desk operations: appointment booking, POS system use, guest flow. Ensure high productivity and service utilization rates (80%+). Manage day-to-day challenges with professionalism and poise. Retail & Inventory Keep inventory levels below 50% of total sales value through efficient ordering and restocking. Lead retail merchandising and seasonal product promotions. Coach team on product knowledge and retail upselling. Marketing & Brand Alignment Assist in executing monthly promotions, special events, and client appreciation initiatives. Collaborate on visual merchandising, branding, and social media support. Help position the salon as a community hub and luxury destination. What Makes You a Great Fit You’re a natural host, a strong communicator, and a proactive problem-solver. You thrive in environments where excellence, empathy, and creativity come together. Requirements Experience in customer service, salon/spa, retail, or hospitality roles (1–3 years preferred) Strong leadership, organization, and communication skills Familiarity with POS systems, scheduling tools, and productivity software Passion for the beauty and wellness industry Creativity in guest engagement, marketing, and merchandising Calm under pressure and great at juggling moving parts Subsidized Benefits Dental care Extended health care Store discount Let’s Create Something Beautiful Together If you’re passionate about people, ready to lead with heart, and excited to grow in the beauty industry—this is your moment. Apply today and help us deliver meaningful moments, every day.

What you’ll do

Lead the salon’s guest experience and front desk operations, including appointment booking, guest flow, service standards, and retention. Coordinate team scheduling and support, inventory and retail merchandising, promotions, events, and brand-aligned marketing.

Requirements

The role prefers 1–3 years of experience in customer service, salon or spa, retail, or hospitality, along with strong leadership, organization, and communication skills. Candidates should be familiar with POS systems, scheduling tools, and productivity software, and be creative, calm under pressure, and passionate about beauty and wellness.

Benefits

• Dental Care
• Extended Health Care
• Store Discount

Listed skills

• Guest Experience · Preferred
• Team Leadership · Preferred
• Communication · Preferred
• scheduling · Preferred
• Inventory management · Preferred
• Problem solving · Preferred
• Organization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Experience
• Team Leadership
• Team Coaching
• Communication
• Scheduling
• Appointment Booking
• POS Systems
• Inventory Management
• Retail Merchandising
• Sales and Upselling
• Customer Retention
• Marketing Coordination
• Event Coordination
• Problem-Solving
• Organization
• Hospitality

Job areas

• Hospitality
• Customer Service & Support
• Management & Leadership
• Retail
• Marketing

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