Front Office Administrator

Job summary

The Front Office Administrator serves as the primary point of contact for customers, managing appointments, inquiries, and vehicle documentation. They are responsible for maintaining customer records, handling communications with vendors, and organizing parts deliveries in a fast-paced environment.

Job details

Do you love cars and people? Do you have a knack for organization and communication? Do you want to work in a family-owned business that values your skills and talents? If you answered yes to these questions, then you might be the perfect fit for our Front Office Administrator position at Zenetec! Zenetec is Barrie’s leading Automotive Repair Centre, and we are looking for a friendly, professional, and reliable person to join our team. As a Front Office Administrator, you will be the first point of contact for our customers, and you will play a vital role in ensuring their satisfaction and loyalty. What you will do: Welcome customers with a smile and a positive attitude Provide top-notch customer service and answer any questions they may have Build trust and rapport with customers and maintain long-term relationships Schedule appointments for vehicle estimates, repairs, and follow-ups Manage customer accounts, records, and documents Handle incoming phone calls and emails from customers and vendors Receive and organize parts deliveries Work in a fast-paced environment and juggle multiple tasks Use the right tools and methods to provide accurate and complete information What you need: Experience in Front Office Administration and/or Customer Support Customer-oriented mindset and experience in retail, sales, service, or hospitality Dependability, reliability, and attention to detail Strong phone and listening skills Organization, problem-solving, and time-management skills Computer literacy and proficiency in software applications High school diploma or equivalent Familiarity with automotive repair processes and terminology (an asset) Valid G driver’s license and clean driving record What we offer: Full-time work (closed Sundays) Paid training and personal growth opportunities Group benefits (full-time) Positive and supportive work environment Management that appreciates your drive, skills, and abilities A chance to make a difference in a successful, local business If this sounds like the opportunity you’ve been looking for, don’t hesitate to contact us today! We can’t wait to meet you and welcome you to the Zenetec family. We thank all interested candidates, but only those selected for an interview will be contacted. Zenetec is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

What you’ll do

The Front Office Administrator serves as the primary point of contact for customers, managing appointments, inquiries, and vehicle documentation. They are responsible for maintaining customer records, handling communications with vendors, and organizing parts deliveries in a fast-paced environment.

Requirements

Candidates must possess strong organizational and customer service skills, along with computer proficiency and a professional demeanor. A high school diploma is required, and familiarity with automotive repair processes is considered an asset.

Benefits

• Paid training
• Group benefits

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Organization · Preferred
• scheduling · Preferred
• Problem solving · Preferred
• Time management · Preferred
• Data entry · Preferred
• record keeping · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Organization
• Scheduling
• Problem-solving
• Time-management
• Computer literacy
• Phone skills
• Listening skills
• Data entry
• Record keeping
• Automotive terminology
• Environment Management
• Building Trust
• Good Driving Record
• Positivity
• Valid Driver's License
• Customer Support
• Automotive Services
• Customer Service
• Computer Literacy
• Front Office
• Problem Solving
• Listening Skills
• Retail Sales
• Time Management
• Detail Oriented

Job areas

• Administrative
• Customer Service & Support
• Retail
• Trades
• Front Office Administrator
• Office Manager (General)
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers

More jobs from Zenetec