Desktop Support Technician

Job Title:- Desktop Support/Endpoint support technician Location:- Burnaby, BC V3N 5G4, Canada (5 days onsite) Duration:- Contract (1099) Note: Need someone who can speak French and English fluently. Position Overview The Refresh Specialist plays a critical role in maintaining the organization's technology infrastructure by managing the end-to-end lifecycle of laptop assets. This position is responsible for the timely collection of out-of-warranty devices and the seamless deployment of replacement laptops to internal team members, ensuring minimal disruption to daily operations. Key Responsibilities: Asset Collection & Recovery: Coordinate the retrieval of out-of-warranty laptops from internal team members, ensuring all devices are properly accounted for and processed in accordance with company asset management policies. Device Deployment: Prepare, configure, and deploy replacement laptops to end users, ensuring each device meets organizational standards and is ready for immediate use. Lifecycle Management: Track and manage laptop warranty status, proactively identifying devices due for replacement and maintaining an accurate inventory of all hardware assets. User Communication & Support: Serve as the primary point of contact for team members throughout the refresh process, providing clear timelines, instructions, and support to ensure a smooth transition between devices. Data Integrity & Security: Ensure proper data migration, backup, and secure wiping of retired devices in compliance with IT security protocols and data governance policies. Documentation & Reporting: Maintain detailed records of all refresh activities, including deployment schedules, asset tracking logs, and status reports for leadership review. Collaboration: Work closely with IT support, procurement, and facilities teams to coordinate logistics, resolve issues, and optimize the refresh process.

The role focuses on managing the end-to-end lifecycle of laptop assets, including the collection of out-of-warranty devices and deployment of replacements. It involves tracking warranty status, ensuring data security during device retirement, and providing user support during the refresh process.

Candidates must be fluent in both French and English to support team members. The role requires the ability to manage hardware inventory and adhere to IT security protocols for data wiping and migration.

• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Asset Management
• Laptop Deployment
• Hardware Lifecycle Management
• Data Migration
• IT Security Protocols
• Inventory Management
• French Fluency
• English Fluency
• Technical Support
• Device Configuration

• Technology
• Customer Service & Support
• Logistics

Minimum experience

0+ years

Apply by

Sep 23, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Associate

Application method

Direct apply is available