[pro] Service Account Manager - Canada

Job summary

The Service Account Manager will oversee service accounts and manage client relationships within the braking and active safety systems division. They are responsible for ensuring high-quality service delivery and maintaining operational standards for ZF team projects.

Job details

Req ID 90120 | TCL - Braking Woodstock, Canada, ZF Active Safety Systems Canada Ltd. JOB DESCRIPTION About the team: [pro] Service Account Manager is responsible for maintaining and expanding the ZF [pro] Service Workshop Network by driving network quality, coverage, and value. This role serves as a critical link between internal functional teams and external workshop partners to ensure alignment, promote program benefits, and enhance the customer experience. The ideal candidate combines technical understanding, customer service excellence, and program development skills to support the growth of our service ecosystem and drive product sales. What you can look forward to as an Account Manager: * Maintain and execute the strategic roadmap for the ZF [pro]Service Network and expand network presence by onboarding qualified workshops across target geographies. * Conduct annual audits of network partners to ensure compliance, performance, and service quality and identify gaps in network coverage and implement corrective actions as needed. * Support the development of marketing initiatives aimed at increasing brand awareness and network value. * Collaborate cross-functionally (Training, Sales, Warranty, etc.) to enhance program benefits. * Coordinate and lead network conferences and engagement events and serve as the primary point of contact for [pro] service partners. * Build and maintain strong relationships through proactive support and service. * Ensure all activities contribute to the direct or indirect sale of ZF products and services. * Maintain a comprehensive and accurate customer database and ensure partner visibility across internal systems and marketing platforms. * Up to 30% travel expected, including site visits, audits, and regional training or conference events Your profile as an Account Manager: * Bachelor's Degree in Business, Engineering, or other relevant field * 6+ years of experience in Sales and/or Customer Service * Automotive industry experience required; Commercial Vehicle market experience preferred * Experience in training content development and program certification a strong plus * Technical understanding of systems, products, and diagnostics preferred * Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook, etc.) * Excellent verbal and written communication skills, including public speaking and presentations * Highly self-motivated with the ability to work independently and manage multiple priorities What We Offer: * A supportive collaborative team environment * Annual Incentive Plan * Paid Vacation * 401k Plan * Health Care Benefits * Paid Holidays * A strong diversity culture * Supportive Employee Groups and community outreach activities Be part of our ZF team as [pro] Service Account Manager - Canada and apply now! Contact Bethany Vijayakumar

What you’ll do

The Service Account Manager will oversee service accounts and manage client relationships within the braking and active safety systems division. They are responsible for ensuring high-quality service delivery and maintaining operational standards for ZF team projects.

Requirements

Candidates should have experience in account management within the automotive or technical sector. Strong communication skills and the ability to work within a safety-focused engineering environment are required.

Listed skills

• Account Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Service Management
• Braking Systems
• Active Safety Systems
• Customer Relations
• Automotive Industry
• Active Safety
• Brakes
• Customer Relationship Management
• Communication
• Tcl (Programming Language)

Job areas

• Management & Leadership
• Manufacturing
• Engineering
• Customer Service & Support
• Service Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products