Import Documentation Coordinator
Manage complex import documentation cases and provide timely customer service to internal and external stakeholders. Coordinate with overseas teams and Canada Customs to ensure accurate cargo documentation and security manifest validation.
- On-site
- Halifax, NS
- Posted Jul 28, 2026
- 1 position
Job summary
The Customer Service Documentation Representative will handle IMPORT complex cases that will be received via email either from our external customers, internal departments or third-party IMPORTS vendor (GSS). Main responsibilities: Effectively manage incoming emails from internal /external customers and provide excellent customer service by identifying and assessing customers’ needs and providing accurate, valid and complete information – 1st response within KPI of 2hrs Help ensure our customers are advised when shipments change course. Work with our overseas teams to ensure our customers have all the required documentation to receive their incoming cargo. Work with sales to ensure invoicing is accurate. Work with our customers to find solutions as needed for their import needs. Work as a team with our local and overseas documentation and customer service teams to ensure we deliver an excellent customer experience from end to end. Verifying 24 hour Security Manifest. Coordinating with POL to address outstanding issues. Communicating with Canada Customs and follow up with validation. Requirements Main requirements: High school diploma or general education degree (GED) One year related experience and/or training; or equivalent combination of education and experience. Bilingual (asset) Computer Literacy
What you’ll do
Manage complex import documentation cases and provide timely customer service to internal and external stakeholders. Coordinate with overseas teams and Canada Customs to ensure accurate cargo documentation and security manifest validation.
Requirements
Requires a high school diploma or GED and at least one year of related experience or training. Candidates must be bilingual and possess computer literacy.
Listed skills
- Customer servicePreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Import Documentation
- Customer Service
- Email Management
- Security Manifest Verification
- Customs Communication
- Bilingualism
- Computer Literacy
- Invoicing Accuracy
Job areas
- Logistics
- Customer Service & Support
- Transportation
- Administrative
Additional details
- Minimum education
- High school
- Minimum experience
- 0+ years
- Posting language
- English
- Working hours
- 40 hours per week