Logistics Support Specialist
Provide day-to-day technical support for IT systems and equipment within logistics environments, serving as the first point of contact for DC and FC associates. Manage Level 1 and Level 2 incidents, maintain Microsoft ecosystems, and coordinate with vendors for data center maintenance.
- On-site
- Mississauga, ON
- Posted Aug 25, 2026
- Apply by Sep 24, 2026
- 1 position
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Job summary
Key Responsibilities • Provide day-to-day technical support for IT equipment and systems within the logistics environment. • Serve as the first point of contact for Distribution Center (DC) and Fulfillment Center (FC) associates requiring IT assistance. • Receive, track, troubleshoot, and resolve Level 1 and Level 2 incidents and service requests through walk-up support and ticketing systems. • Escalate complex issues to global support teams and subject matter experts when required. • Support and maintain Microsoft Windows 10/11 operating systems and Microsoft 365 applications. • Assist with the installation, configuration, and deployment of new technology systems and services. • Monitor data center alarms and coordinate maintenance activities with third-party vendors, SSC, and Global Technology teams. • Support network connectivity, including Wi-Fi and Virtual Desktop Infrastructure (VDI) environments. • Provide first-level preventive and corrective support for office printers and peripheral devices.
What you’ll do
Provide day-to-day technical support for IT systems and equipment within logistics environments, serving as the first point of contact for DC and FC associates. Manage Level 1 and Level 2 incidents, maintain Microsoft ecosystems, and coordinate with vendors for data center maintenance.
Requirements
Candidates should be capable of troubleshooting hardware and software issues and managing service requests via ticketing systems. Experience with Windows OS, Microsoft 365, and network connectivity in a logistics or warehouse setting is expected.
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Technical Support
- Incident Management
- Microsoft Windows 10/11
- Microsoft 365
- Network Connectivity
- VDI
- Hardware Troubleshooting
- Ticketing Systems
- Data Center Monitoring
- Peripheral Device Support
Job areas
- Technology
- Logistics
- Customer Service & Support
Additional details
- Minimum experience
- 2+ years
- Apply by
- Sep 24, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available