Salesforce Business Analyst

Job summary

Apply business and systems analysis practices to support technology delivery across a broad range of business functions. Manage requirements, support solution design, analyze data, and contribute to end-to-end testing in collaboration with business stakeholders and technical teams.

Job details

Post-secondary degree or diploma in Management Information Systems, Commerce, Business Analysis, Computer Science, or a related discipline; CMA or MBA would be an asset. 8+ years of experience applying business analysis, systems analysis, and technology delivery practices across a broad range of business functions. Experience working on CRM systems/ Salesforce platform / object model Strong understanding of information systems methodologies, delivery processes, best practices, and tools such as Jira and Confluence. Proven experience in systems analysis, requirements management, solution design support, data analysis, and end-to-end testing. Strong analytical and problem-solving skills, with a structured and detail-oriented approach to identifying issues and recommending solutions. Strong communication and interpersonal skills, with the ability to work effectively with business stakeholders, technical teams, and cross-functional partners. Effective planning and organizational skills, with the ability to adapt to changing priorities and perform well under pressure. Experience in financial services and wealth management industries is preferred.

What you’ll do

Apply business and systems analysis practices to support technology delivery across a broad range of business functions. Manage requirements, support solution design, analyze data, and contribute to end-to-end testing in collaboration with business stakeholders and technical teams.

Requirements

Requires a post-secondary degree or diploma in a relevant discipline and at least eight years of experience in business analysis, systems analysis, and technology delivery. Candidates should have experience with CRM systems and Salesforce, strong analytical and communication skills, and familiarity with tools such as Jira and Confluence; financial services or wealth management experience is preferred.

Listed skills

• Problem solving · Preferred
• Data analysis · Preferred
• Jira · Preferred
• Communication · Preferred
• CRM Systems · Preferred
• Business analysis · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Analysis
• Systems Analysis
• Salesforce
• CRM Systems
• Requirements Management
• Solution Design
• Data Analysis
• End-to-End Testing
• Jira
• Confluence
• Analytical Skills
• Problem-Solving
• Communication
• Stakeholder Collaboration
• Planning and Organization
• Information Systems Methodologies

Job areas

• Technology
• Data & Analytics
• Finance & Accounting
• Management & Leadership

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