Salesforce Scrum Master

Salesforce Scrum Master Key Responsibilities • Lead and facilitate all Scrum ceremonies (Sprint Planning, Stand-ups, Reviews, Retrospectives) • Manage end-to-end Agile delivery for Salesforce initiatives • Partner with Product Owner to manage backlog, prioritization, and sprint readiness • Ensure user stories are refined, groomed, and aligned to DoR/DoD • Act as a bridge between business, product, and technical teams • Identify and resolve impediments, risks, and dependencies proactively • Drive Agile metrics: velocity, burndown, predictability, sprint health • Support UAT, defect triage, and release coordination • Ensure adherence to enterprise Agile, compliance, and DevOps practices • Coach team on Agile best practices and continuous improvement Required Skills • Proven experience as Scrum Master in Salesforce programs • Strong understanding of Salesforce platform (Sales/Service/FSC) • Expertise in Agile/Scrum methodologies and delivery frameworks • Hands-on with JIRA, Confluence, Agile dashboards • Strong stakeholder management and cross-team coordination • Experience working with distributed (onsite/offshore) teams Preferred Skills • Experience in Salesforce Financial Services Cloud (FSC) • Exposure to CI/CD, DevOps pipelines (Salesforce) • Knowledge of banking processes, compliance, and regulatory environment • Certifications • Certified Scrum Master (CSM / PSM) – Mandatory • Salesforce certifications – Preferred Nice to Have • Experience in large-scale digital transformation programs • Prior exposure to RBC / Canadian banking ecosystem • Experience managing multi-squad Agile delivery

The Salesforce Scrum Master will lead and facilitate all Scrum ceremonies and manage end-to-end Agile delivery for Salesforce initiatives. They will act as a bridge between business, product, and technical teams while driving Agile metrics and ensuring adherence to enterprise Agile practices.

Candidates must have proven experience as a Scrum Master in Salesforce programs and a strong understanding of the Salesforce platform. Certifications such as Certified Scrum Master (CSM/PSM) are mandatory, with Salesforce certifications preferred.

Identified from the job description. Confirm important requirements above.

• Scrum Master
• Salesforce
• Agile
• JIRA
• Confluence
• Stakeholder Management
• Cross-Team Coordination
• UAT
• DevOps
• Continuous Improvement
• Financial Services Cloud
• CI/CD
• Banking Processes
• Compliance
• Regulatory Environment
• Agile Metrics

Minimum experience

5+ years

Apply by

Aug 13, 2026