Service Delivery Manager Bilingual

Job summary

Serve as the primary client contact for service delivery and manage end-to-end Azure cloud infrastructure operations, including incident, change, problem, and service request management. Ensure contractual service levels, performance targets, governance, and compliance are met, while monitoring service quality and driving continuous improvement.

Job details

Service Delivery Manager - Bilingual Required Skills & Experience 8+ years of overall IT industry experience. Proven experience in Service Delivery Management within enterprise environments. Experience managing onsite and offshore delivery models and distributed teams. Strong customer-facing experience, including stakeholder and escalation management. Technical Skills Azure Cloud Infrastructure (IaaS & PaaS) Azure Operations and Governance Incident, Problem, Change, and Service Request Management Service Level Management (SLM) Operational Reporting and Performance Monitoring Cloud Infrastructure Operations Risk and Compliance Management Leadership Skills Team Leadership and People Management Stakeholder Management Conflict Resolution and Escalation Handling Resource Planning and Workforce Management Continuous Service Improvement Preferred Qualifications ITIL Foundation Certification or higher. Microsoft Certified: Azure Administrator Associate. Microsoft Certified: Azure Solutions Architect Expert. Experience supporting cloud transformation and modernization programs. Familiarity with automation, DevOps practices, and cloud governance frameworks. Key Responsibilities: Serve as the primary point of contact for clients on all service delivery and operational matters. Manage end-to-end Azure Cloud Infrastructure operations, including Incident, Change, Problem, and Service Request Management. Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements. Monitor service performance and implement corrective actions to maintain service quality and operational excellence. Drive continuous service improvement initiatives to enhance efficiency, reliability, and customer satisfaction.

What you’ll do

Serve as the primary client contact for service delivery and manage end-to-end Azure cloud infrastructure operations, including incident, change, problem, and service request management. Ensure contractual service levels, performance targets, governance, and compliance are met, while monitoring service quality and driving continuous improvement.

Requirements

Requires 8 or more years of IT industry experience, proven enterprise service delivery management experience, and experience managing onsite and offshore delivery models and distributed teams. Strong customer-facing, stakeholder, escalation, and leadership skills are required; ITIL and Microsoft Azure certifications are preferred.

Listed skills

• Incident Management · Preferred
• Change Management · Preferred
• Performance Monitoring · Preferred
• Team Leadership · Preferred
• Stakeholder Management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Azure Cloud Infrastructure
• Azure Operations And Governance
• Incident Management
• Problem Management
• Change Management
• Service Request Management
• Service Level Management
• Operational Reporting
• Performance Monitoring
• Cloud Infrastructure Operations
• Risk And Compliance Management
• Team Leadership
• Stakeholder Management
• Conflict Resolution
• Resource Planning
• Continuous Service Improvement

Job areas

• Technology
• Management & Leadership
• Customer Service & Support
• Consulting

More jobs from Zodiac Solutions, Inc