Logistics Manager

Job summary

Manage Canadian 3PL and freight partners, retail deliveries, replenishment, and logistics exceptions while owning fill rate and on-time delivery performance. Coordinate with sales, demand planning, sourcing, US logistics, and China-based teams to align inventory and execute promotions and displays on schedule.

Job details

About ZURU ZURU is on a mission to disrupt industries and challenge the status quo through innovation and automation. Our brands reflect this vision: ZURU Toys re-imagines play, ZURU Tech leads the next building revolution, and ZURU Edge creates modern CPG brands for today’s consumers. Founded in 2003 by EY Entrepreneur of the Year brothers Nick and Mat Mowbray, ZURU has grown to over 5,000 team members across 30+ international locations. As one of the world’s largest toy companies, our award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our CPG portfolio features MONDAY Haircare, Rascals, NOOD, BONKERS, Gumi Yum Surprise, and more. For more information, visit www.zuru.com. Position Impact Short-term impact: You provide reliable, self-directed coverage of Canadian logistics, resolving freight and short-shipment exceptions quickly and keeping replenishment, promotions, and displays on schedule. Long-term impact: You build a dependable, KPI-driven Canadian logistics operation, strengthening partnerships with leading Canadian retailers (Such as Walmart, Loblaws, etc…) and positioning ZURU for sustainable, well-supplied growth in the market. Roles & Responsibilities Manage Canadian 3PL and Freight Partners: Oversee our 3PL and freight partners, including performance oversight and issue resolution. Own Fill Rate and On-Time Delivery: Take accountability for Canadian fill rate and on-time delivery performance, maintaining agreed service-level targets across retail accounts. Coordinate Retail Delivery and Replenishment: Manage delivery and replenishment for Canadian accounts. Support Sales Execution: Partner with local sales counterparts on features, promotions, and in-store displays, ensuring inventory and logistics are aligned to execute them on time. Act as Cross-Regional Intermediary: Serve as the link between local teams, customers, and China-based operations teams, translating requirements and resolving issues across time zones. Drive KPIs: Define, track, and drive improvements against logistics KPIs on own initiative, and resolve freight, short-shipment, and delivery exceptions with Canadian carriers. Align Inventory Flow: Collaborate with demand planning, sourcing, and US logistics counterparts to maintain aligned inventory flow. Skills & Experience 3 – 6+ years' experience in logistics, supply chain, or transportation, ideally supporting Canadian retail accounts (Walmart Canada, Loblaws, Canadian Tire, etc…) Demonstrated ability to run a market independently with minimal oversight Strong record of self-driven process and KPI improvement (fill rate, on-time delivery) Experience managing 3PL and freight partners and resolving carrier exceptions Excellent communication and coordination skills, comfortable working across time zones with international teams An entrepreneurial, ownership mindset with a bias for action LIFE@ZURU ZURU is on a quest to reimagine tomorrow. Founded in 2003, ZURU Group has rapidly grown and now spans three core divisions—ZURU Toys, ZURU Edge (consumer goods) and ZURU Tech (construction). At ZURU, we have cultivated a high-performing culture that encourages excellence. Our team works towards ambitious goals, learning, performing, and improving together, all while having fun. We empower talented individuals to do their best work every day. At ZURU, you get out what you put in. You are responsible for driving your own career and we provide the platform to achieve it. As ZURU is on such a fast growth trajectory, there are opportunities here that you won’t find anywhere else. Get to know us a little better by checking out @lifeatzuru on Instagram or www.zuru.com. What We Offer 🌱 Culture for Growth 🧘 Health Benefits 🌎 Global Opportunities 💡 Surrounded by an A Player Team 💰 Competitive Remuneration ZURU – Reimagining tomorrow 🚀

What you’ll do

Manage Canadian 3PL and freight partners, retail deliveries, replenishment, and logistics exceptions while owning fill rate and on-time delivery performance. Coordinate with sales, demand planning, sourcing, US logistics, and China-based teams to align inventory and execute promotions and displays on schedule.

Requirements

Requires 3–6+ years of logistics, supply chain, or transportation experience, ideally supporting Canadian retail accounts, and the ability to manage a market independently. Candidates should have experience with 3PL and freight partners, carrier exceptions, KPI improvement, and cross-time-zone coordination, along with an entrepreneurial, ownership-oriented approach.

Benefits

• Health Benefits
• Competitive Remuneration
• Global Opportunities

Listed skills

• Supply chain management · Preferred
• Communication · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Logistics Management
• Supply Chain Management
• Transportation
• 3PL Management
• Freight Partner Management
• Carrier Exception Resolution
• Fill Rate Management
• On-Time Delivery
• KPI Tracking and Improvement
• Retail Replenishment
• Inventory Flow Coordination
• Retail Account Support
• Cross-Regional Coordination
• Communication
• Process Improvement
• Independent Market Management

Job areas

• Logistics
• Transportation
• Management & Leadership
• Manufacturing
• Retail

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