Metro (6) - Keyholder

Job summary

The Keyholder is responsible for providing exceptional customer service, driving sales, and maintaining store merchandising standards. They also assist management with team supervision, inventory control, and ensuring building security during opening and closing procedures.

Job details

Job Opportunity: Keyholder - Zwilling Canada Are you ready to play a pivotal role in the success of our retail store? Join Zwilling Canada as a Keyholder and contribute to achieving our store objectives through exceptional customer service, merchandise presentation, and team leadership. Company Overview: Zwilling Canada is a distinguished provider of premium kitchen products and accessories, dedicated to enhancing culinary experiences for both professionals and home cooks. We value craftsmanship, innovation, and superior service. Key Responsibilities: Provide customers with exceptional service, offering insights into ZWILLING merchandise's features, materials, technology, and functionality. Uphold ZWILLING's customer service standards by actively listening to customer preferences and addressing their needs with product information. Utilize ZWILLING's proven selling techniques to drive and finalize sales, ensuring revenue goals are met. Maintain the store's appearance and contribute to merchandise processing and replenishment while assisting with customer inquiries. Exhibit in-depth knowledge of ZWILLING's products, programs, technology, promotions, and advertising. Foster a cooperative team environment by respecting and collaborating with colleagues. Adhere to ZWILLING's brand values and demonstrate supervisory competencies. Ensure superior merchandising standards within designated store areas, creating visually appealing, space-efficient, and secure product displays. Assist store management in training and supervising part-time employees. Process cash register transactions accurately and manage register floats efficiently. Complete bank deposits accurately and maintain balanced records. Follow retail policies related to inventory control, sales procedures, and more. Perform daily store and fixture maintenance to ensure tidiness is maintained. Enforce store standards in the absence of store manager or assistant manager. Ensure building security through proper use of alarm systems and security devices. Open and close the store in accordance with plaza hours of business. Develop a strong understanding of the high-end kitchenware specialty business, including awareness of competitor products and pricing. Fulfill other duties as directed by store management. Supporting Factory Direct Sales outside of the store environment Qualifications: Minimum of 3 years retail experience with a foundational understanding of team leadership. Problem-solving abilities in situations involving various variables. Exceptional verbal and written communication skills. Strong customer service orientation. Flexibility to work a varied schedule, including weekends, evenings, and statutory holidays. Physical capability to stand, walk, use hands, reach, lift items up to 12 kg frequently, and occasionally lift items up to 34 kg. What We Offer: Competitive compensation with growth opportunities. Comprehensive training and ongoing professional development. Employee discounts on ZWILLING products. Collaborative and dynamic work environment within a globally recognized brand. If you are a motivated individual with a passion for exceptional customer service and team leadership, we encourage you to apply for the Keyholder position at Zwilling Canada. Contribute to our store's success and deliver outstanding service that matches the quality of our products. Zwilling Canada is an equal opportunity employer. We welcome applications from individuals of all backgrounds and experiences. This organization does not use AI or automated decision-making tools at any stage of the recruitment or hiring process.

What you’ll do

The Keyholder is responsible for providing exceptional customer service, driving sales, and maintaining store merchandising standards. They also assist management with team supervision, inventory control, and ensuring building security during opening and closing procedures.

Requirements

Candidates must have a minimum of 3 years of retail experience with foundational team leadership skills. The role requires physical capability to lift up to 34 kg and the flexibility to work a varied schedule including weekends and holidays.

Benefits

• Competitive compensation • Professional development • Employee discounts

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Cash handling · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Team leadership
• Merchandising
• Sales techniques
• Inventory control
• Cash handling
• Store maintenance
• Building security
• Problem-solving
• Communication skills
• Product knowledge
• Supervisory skills
• Training
• Retail operations
• Alarm Devices
• Deposit Accounts
• Management
• Cash Register
• Customer Service
• Communication
• Decision Making Software
• Discounts And Allowances
• Disintermediation
• Sales
• Selling Techniques
• Innovation
• Inventory Control
• Problem Solving
• Security Devices
• Team Leadership
• Visual Merchandising
• Materials Technology
• Customer Inquiries

Job areas

• Retail
• Customer Service & Support
• Management & Leadership
• Sales
• Key Holder
• Shopkeepers
• First-Line Supervisors of Retail Sales Workers