Operations Coordinator- Canada

Job summary

The role coordinates supply chain and distribution activities using SAP while serving as the primary contact for client inquiries. Additionally, it involves managing day-to-day office operations and providing administrative support to senior leadership.

Job details

Job Type Full-time Description Key Responsibilities Supply Chain & Distribution Coordination Liaise with distribution centers and 3PL partners on order status and product allocation, using SAP for order tracking and inventory visibility. Customer Service Serve as the first point of contact for client inquiries via phone, email, and in-person. Resolve customer issues promptly and professionally, escalating when necessary. Maintain accurate records of customer interactions and feedback. Project Coordination Assist in planning, tracking, and reporting on internal projects and initiatives. Monitor project timelines, budgets, and deliverables using project management tools. Collaborate with cross-functional teams to ensure project alignment and success. Cross-Functional Flexibility Take on ad hoc cross-functional projects and administrative initiatives as business needs evolve, partnering with Sales, Marketing, Finance, Regulatory, and Supply Chain as required. Office Management Oversee day-to-day office operations, including vendor coordination, supply management, and facility maintenance. Support onboarding of new hires by coordinating workspace setup and IT access. Organize internal events, meetings, and team-building activities. Administrative Support Prepare reports, presentations, and correspondence for senior leadership. Manage calendars, schedule meetings, expense report and coordinate travel arrangements for senior leadership. Maintain departmental policies and ensure timely updates and compliance. Requirements Qualifications Post-secondary education in Business Administration, Office Management, or related field. 3+ years of experience in an operations, administrative, or business support role, ideally spanning multiple functions. Proficiency in SAP (or a similar ERP system) for order processing, expense management, and inventory/supply chain tracking. Proficiency in Microsoft Office Suite and project management software (e.g., Asana, Trello, MS Project). Strong organizational, communication, and problem-solving skills. Comfortable working across multiple business functions with shifting priorities. Ability to manage multiple priorities and work independently in a hybrid environment. Preferred Skills Experience in the pharmaceutical or healthcare industry. Familiarity with regulatory documentation and compliance standards. Bilingual (English/French) is an asset.

What you’ll do

The role coordinates supply chain and distribution activities using SAP while serving as the primary contact for client inquiries. Additionally, it involves managing day-to-day office operations and providing administrative support to senior leadership.

Requirements

Candidates need a post-secondary education in Business Administration or a related field and over 3 years of experience in operations or administrative roles. Proficiency in SAP, Microsoft Office, and project management tools is required.

Listed skills

• SAP · Preferred
• Customer service · Preferred
• Project Coordination · Preferred
• Administrative Support · Preferred
• Vendor Coordination · Preferred
• Microsoft Office Suite · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Regulatory Compliance · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Supply Chain Coordination
• SAP
• Customer Service
• Project Coordination
• Office Management
• Administrative Support
• Inventory Visibility
• Vendor Coordination
• Microsoft Office Suite
• Project Management Software
• Problem Solving
• Communication
• Order Processing
• Expense Management
• Regulatory Compliance

Job areas

• Logistics
• Administrative
• Management & Leadership
• Manufacturing
• Healthcare

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