Opens LinkedIn
- Employment type
- Contract
- Experience level
- Senior · 5+ years
- Minimum education
- Professional degree
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available
Job summary
Resolve Workforce Software support tickets and enhancement requests, configure Time & Attendance, Scheduling, and Pay Rules, and support testing, deployments, and production issues. Collaborate with business, HR, Payroll, and IT stakeholders to clear backlog items, document solutions, and transfer knowledge to the internal team.
Job details
We are seeking an ERP Workforce Time & Attendance functional consultant for a remote 2 month contract, plus possible extensions, starting in November. This is to provide short-term support for the Workforce Software Time & Attendance solution. The primary focus of this role will be assisting the team in addressing an existing backlog of enhancement requests, support tickets, configuration changes, and system improvements within a Workforce Software environment, which supports SAP SuccessFactors and Payroll processes. Success in this role will be measured by the consultant's ability to efficiently resolve backlog items, improve system stability, and increase support team capacity while maintaining high-quality solutions. Responsibilities include: Analyze, troubleshoot, and resolve Workforce Software support tickets and enhancement requests. Configure and maintain Time & Attendance, Scheduling, and Pay Rules. Support testing, deployments, and production issue resolution. Work with business, HR, Payroll, and IT stakeholders to deliver backlog items. Document solutions and provide knowledge transfer to internal team members. Qualifications: Current Workforce Software Certification. Minimum 3-5 years' experience with programming language (SQL); write complex formulas that leverage mathematical and/or programming skill 5+ years of Workforce Software configuration and support experience. Strong knowledge of Time & Attendance, Scheduling, and Pay Rules. Experience supporting payroll integrations and enterprise workforce management solutions. Strong analytical, problem-solving, and communication skills. Preferred: Experience with SAP SuccessFactors Employee Central and Payroll. Experience working in large, complex or unionized environments.
What you’ll do
Resolve Workforce Software support tickets and enhancement requests, configure Time & Attendance, Scheduling, and Pay Rules, and support testing, deployments, and production issues. Collaborate with business, HR, Payroll, and IT stakeholders to clear backlog items, document solutions, and transfer knowledge to the internal team.
Requirements
Requires current Workforce Software certification, 5+ years of Workforce Software configuration and support experience, and 3–5 years of SQL experience, including writing complex formulas. Candidates should have strong knowledge of Time & Attendance, Scheduling, and Pay Rules, plus experience with payroll integrations; SAP SuccessFactors and unionized environments are preferred.
Listed skills
- scheduling · Preferred
- SQL · Preferred
- Troubleshooting · Preferred
- Documentation · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Workforce Software Configuration
- Time And Attendance
- Scheduling
- Pay Rules
- SQL
- Troubleshooting
- Support Ticket Resolution
- Payroll Integrations
- SAP SuccessFactors
- Testing And Deployment
- Production Issue Resolution
- Analytical Problem-Solving
- Stakeholder Communication
- Documentation
- Knowledge Transfer
Job areas
- Technology
- Human Resources
- Customer Service & Support
- Consulting
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