Bilingual Customer Service Professional - French/English

About The Role As a Customer Care Professional, Bilingual French/English you will be the first point of contact for consumers and sales associates seeking support with their claims in the incentive programs we manage. You will help resolve questions and concerns across phone, email and chat channels while delivering a positive customer experience that builds trust and satisfaction. Québécois French speaker is preferred for this role. This is an existing vacancy on a full time basis. Compensation - Hourly $20, plus bonus, stock options and benefits What You'll Do Deliver exceptional customer support through inbound phone calls, email, support portals and live chat. Use our internal systems to investigate inquiries, resolve issues and provide accurate information to customers. Build positive customer experiences by resolving concerns efficiently and professionally. Capture customer interaction data accurately to support reporting and continuous service improvement. Share customer feedback and emerging trends to help identify issues early and improve processes. Recommend solutions that enhance the customer experience and reduce repeat inquiries. Continue developing your skills, knowledge and capabilities to support career growth and advancement opportunities. What You'll Bring Bilingual proficiency in French and English. Previous customer service or customer support experience using phone, email and live chat. Strong written, verbal and active listening skills. Experience using Microsoft Office applications, including Word and Excel. Strong analytical and problem-solving skills. Effective organisational, prioritisation and follow-up abilities. Ability to collaborate with colleagues while working independently when required. About 360insights 360insights orchestrates how brands engage and grow their complex partner ecosystems. Our unified platform brings together streamlined experiences, incentives, and services so brands can coordinate go-to-market efforts with clarity, consistency, and control. Built for organizations with indirect channels and complex global incentive programs, we are trusted by leading brands worldwide. We welcome talent from all backgrounds and are committed to equal opportunity regardless of race, religion, ethnicity, age, disability, sexual orientation, or gender identity. Accommodations are available throughout the hiring process upon request. Learn more about our DEIB vision on our website. The Pay Range For This Role Is 20 - 22 CAD per hour (Moncton, Canada)

Act as the first point of contact for consumers and sales associates to resolve claims and inquiries via phone, email, and chat. Capture interaction data and share customer feedback to help improve internal processes and service quality.

Candidates must be bilingual in French and English with previous experience in customer support across multiple digital channels. Proficiency in Microsoft Office and strong analytical and organizational skills are required.

• Bonus • Stock Options • Benefits

• Customer servicePreferred
• Problem solvingPreferred
• OrganizationPreferred
• Microsoft ExcelPreferred
• Microsoft WordPreferred

Identified from the job description. Confirm important requirements above.

• Bilingual Proficiency
• French Language
• English Language
• Customer Service
• Phone Support
• Email Support
• Live Chat
• Microsoft Word
• Microsoft Excel
• Analytical Skills
• Problem-Solving
• Organization
• Prioritization
• Active Listening

• Customer Service & Support
• Consulting
• Technology

Minimum experience

0+ years

Apply by

Sep 11, 2026

Posting language

English

Working hours

40 hours per week

Location requirements

Country, Moncton, New Brunswick, Canada

Seniority

Entry level