The 401 Group of CompaniesVerified Job Source

Service Advisor

Kitchener, ON
On-site
Posted Sep 20, 2026
1 position

$55,000–$75,000 / year

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The Service Advisor acts as the primary point of contact for customers, managing the service experience from check-in to pick-up. Responsibilities include conducting vehicle inspections, preparing repair orders, and maintaining clear communication regarding estimates and service timelines.

Job details

Now Hiring: Customer-Focused Service Advisor – Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit! Be the Voice of Confidence – Guide Customers Through a 5-Star Service Experience! We’re looking for a customer-focused, organized, and energetic Service Advisor to join our dynamic dealership team! As the first point of contact for service customers, you’ll play a key role in delivering a smooth, professional, and friendly experience from check-in to pick-up. Location: Kitchener ON Compensation: $55,000-$75,000 per year What You Will Be Doing: Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation Maintain accurate records by recording problems and corrective actions planned Update job knowledge by participating in educational opportunities; reading manufacturers' publications Other duties as assigned What You Bring to the Table: Excellent customer service skills Minimum 1 - 2 years in a customer service role Auto experience considered an asset Valid G Drivers License Able to work flexible hours within our business hours including Saturdays So why work for us? The 401 Group of Companies is privately owned and 100% Canadian 40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub" A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks. Personalized coaching, mentoring, and training focused on both individual growth and team success. Empowering you to grow with meaningful career path planning and advancement opportunities. Health & wellness benefit enrollment opportunities Employee referral bonus opportunities Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop. Perkopolis Enrollment On-site Parking The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats. If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless! This posting reflects a current and active opening. Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or careers@401auto.ca We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.

What you’ll do

Requirements

Candidates must have at least 1-2 years of experience in a customer service role and possess a valid G driver's license. Strong organizational skills and the ability to work flexible hours, including Saturdays, are required.

Benefits

• Health and wellness benefit enrollment • Employee referral bonus • Employee pricing on automotive parts and service • Discount at the Blackshop • Perkopolis enrollment • On-site parking • Coaching and mentoring • Career path planning