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Customer Service & Showroom Sales - Coffee Equipment

Milton, ON
On-site
Posted Sep 14, 2026
1 position

$20 / hour

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week

Job summary

You will manage customer interactions via phone, email, chat, and in-person showroom visits to provide product recommendations and process transactions. Additionally, you will assist with warehouse operations, including picking and shipping orders to ensure timely delivery.

Job details

Are you the person friends text before they buy a grinder? We're hiring a Customer Service & Showroom Sales Representative for a Milton-based specialty coffee and espresso equipment company — a Canadian business with a real following, a fun collaborative environment, and a dog-friendly office. You'll be the first person customers deal with, whether they walk into the showroom or reach out by phone, email or web chat. Most of the day is helping people choose the right machine and getting orders out the door accurately. This is a hands-on role in a working business: alongside the customer conversations, you'll help pick and ship orders and pitch in with the team when things get busy. You don't need to be a coffee expert. If you've sold anything face-to-face and you're curious about the gear, they'll teach you the rest. Hours & Schedule Saturdays are part of the job either way. Pick the week that suits you: Option 1: 45 hours: Monday–Friday 9:00am–5:00pm, Saturday 11:00am–4:00pm. Option 2: 37 hours, weekday off: Monday–Friday 9:00am–5:00pm, Saturday 11:00am–4:00pm. One day off during the week. On-site in Milton — easy commute from Georgetown, Oakville, Burlington, Guelph, Cambridge and west Mississauga. Free parking. Responsibilities Help customers by phone, email, chat and in person — answering questions, recommending equipment, guiding the purchase. Greet walk-ins, demo machines, and make the showroom somewhere people want to spend twenty minutes. Process in-store transactions accurately (cash, debit, credit). Pick and ship orders, and help with other warehouse tasks as needed. Keep up with new equipment and coffee trends — you'll be the one customers trust. Back up other departments during busy stretches. Responsibilities Benefits $20.00/hour CAD to start, reviewed as you take on more. Full benefits after 3 months — medical, dental, vision. Paid vacation: 2 weeks in year one, 3 weeks after that. Paid lunch breaks. A weekday off if you take the 37-hour schedule. Other companies call this role Customer Service Representative · Customer Experience Associate · Inside Sales Representative · Showroom Sales Associate · Customer Care Representative · Retail Sales Associate We may use artificial intelligence during certain parts of the recruitment process to screen, assess, or select applicants. Accommodation is available upon request for applicants with disabilities throughout the recruitment process. We thank everyone who applies. We are committed to communicating quickly, often, and well, and we will contact all applicants within five business days. No phone calls, please. IND1

What you’ll do

Requirements

Candidates should have experience in face-to-face sales and a willingness to learn about specialty coffee equipment. The role requires availability to work on Saturdays and the ability to perform physical warehouse tasks.