Bilingual Inside Sales Representative

Location: Ottawa, ON Position: Full-Time Company: CFT Recycling ABOUT US: At CFT Recycling, we’re a locally owned leader in scrap metal recycling, dedicated to building a cleaner, greener future. Our team works together to provide exceptional recycling services while upholding the highest standards of safety, customer service, and operational excellence. As we continue to grow, we’re looking for motivated individuals to join us and make a meaningful impact in the recycling industry. Position Overview: CFT Recycling is seeking a motivated and results-driven Bilingual Inside Sales Representative to join our growing Sales team. Reporting to the Director of Sales, you will drive business growth by qualifying inbound and outbound leads, engaging prospective clients, and scheduling appointments for our Outside Sales Representatives. Compensation: $40,000 base salary plus performance-based commission, with OTE of $40,000–$60,000 annually. Earn $5 per qualified appointment booked, plus an additional $15 per prospect converted into a customer generating revenue. Key Responsibilities: * Generate and qualify inbound and outbound sales leads through phone outreach and Salesforce CRM. * Schedule qualified appointments for Outside Sales Representatives and coordinate calendars. * Build relationships with prospective customers by understanding their business needs and presenting CFT Recycling's services. * Maintain accurate and up-to-date customer records, activities, and pipeline information in Salesforce CRM. * Follow up on leads from marketing campaigns, website inquiries, referrals, and trade shows. * Communicate professionally with decision-makers, handle objections, and provide exceptional customer service. * Manage a high volume of inbound calls and assist customers with inquiries related to metal, vehicle, and tire recycling, auto parts, and related services. * Collaborate with the Sales team to support pipeline growth and achieve sales targets. * Track and report key sales metrics, including calls made, appointments booked, and lead conversion activities. Qualifications: * High school diploma or GED required; post-secondary education in Business, Sales, Marketing, or a related field is considered an asset. * 1–3+ years of experience in inside sales, lead generation, telemarketing, or a customer-facing sales role. * Experience using Salesforce CRM or a similar customer relationship management platform. * Previous sales experience is required * Experience in recycling, waste management, logistics, transportation, industrial services, or related industries is considered an asset. * Strong verbal communication skills with a confident and professional phone presence. * Excellent relationship-building and customer service skills. * Highly organized with exceptional time management abilities. * Comfortable working in a fast-paced, high-volume sales environment. * Bilingual (English/French) is considered an asset. Why Work With Us: * Group benefits plan – includes medical & dental care * 3 weeks paid vacation per year * Employee Rewards & Recognition Program * Two company-wide employee appreciation events each year * Years of Service Awards * Hiring referral bonuses * Growth opportunities in a sustainability-driven company * Make a real impact on your community and the environment

The role involves generating and qualifying sales leads through phone outreach and Salesforce CRM to schedule appointments for outside sales representatives. Additionally, the representative will manage inbound inquiries and maintain accurate customer records to support pipeline growth.

Candidates must have 1-3 years of experience in inside sales or a customer-facing role and proficiency with CRM software. A high school diploma is required, while post-secondary education and bilingualism in English and French are considered assets.

• Medical care • Dental care • Paid vacation • Employee rewards and recognition program • Employee appreciation events • Years of service awards • Hiring referral bonuses

• Time managementPreferred
• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Inside sales
• Lead generation
• Telemarketing
• Salesforce CRM
• Customer service
• Relationship building
• Time management
• Verbal communication
• Lead qualification
• Appointment scheduling
• Objection handling
• Sales metrics tracking
• Inside Sales
• Outside Sales
• Lead Follow-Up
• Inbound Calls
• Sales Prospecting
• Sales Metrics
• Bilingual (French/English)
• Dental Care
• Business To Business
• Multilingualism
• Customer Relationship Management
• Customer Service
• Sales
• Marketing
• Waste Management
• Lead Generation
• Operational Excellence
• Relationship Building
• Salesforce
• Time Management
• Tire Recycling
• Verbal Communication Skills
• Setting Appointments

• Sales
• Customer Service & Support
• Environmental & Sustainability
• Administrative
• Bilingual Inside Sales Representative
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

Minimum education

High school

Minimum experience

3+ years

Posting language

English

Working hours

40 hours per week