Client Care Specialist - 1-Year Contract

Summary: A unique administrative customer service role with an incentive! Reporting to the Office Manager you are the first point of customer contact at the Abell Pest Control Home Office, handling inbound calls with the objective of securing the sale and scheduling the service. This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients. We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions. It’s fun, challenging & rewarding! MAJOR RESPONSIBLITIES: Assumes responsibility to answer all incoming telephone calls with the object of securing the residential sale and scheduling of service. Ensures Route Managers data entry work is completed; Enters daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitions Solves residential account issues Manages customer files; Ensures filing is current Schedules Route Managers one-time work and home services; Ensures follow up calls are complete to guarantee customer satisfaction Ensures month end is completed Checks missing tag reports Assumes responsibility for functions of chain accounts (reporting, scoring, and knowledge of procedures) Offers support to Branch staff as directed by his/her Manager SKILLS AND EXPERIENCE: One or more years of customer service related experience Written and verbal communication, interpersonal and support skills Able to use all related hardware and software Inside sales experience an asset Strong organizational skills Team player Strong attention to detail and high level of accuracy Schedule: Schedule: Monday – Thursday: 4:00 p.m. – 12:00 a.m. Sunday: 9:00 a.m. – 5:00 p.m. Friday & Saturday: Off Working holidays as needed. $40,000 (position qualifies for commission on top of base salary) This position is an existing vacancy within our organization. Abell Pest Control does not use artificial intelligence or automated decision-making tools in the screening, assessment, or selection of job applicants. All applications are reviewed by members of our hiring team.

The Client Care Specialist handles inbound calls to secure residential sales and schedule services while managing customer files and daily reports. They also provide administrative support to the office and ensure route managers' data entry tasks are completed accurately.

Candidates must have at least one year of customer service experience and strong communication and organizational skills. Proficiency in administrative tasks and the ability to work in a team-oriented environment are essential.

• Commission

• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• Attention to detailPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Inside sales
• Data entry
• Administrative support
• Communication skills
• Interpersonal skills
• Organizational skills
• Attention to detail
• Scheduling
• Problem solving
• Teamwork
• Reporting
• Inside Sales
• Inbound Calls
• Support Services
• Organizational Skills
• Artificial Intelligence
• Management
• Customer Service
• Cold Calling
• Data Entry
• Decision Making Software
• Sales
• Office Management
• Pest Control
• Verbal Communication Skills
• Filing
• Detail Oriented

• Customer Service & Support
• Administrative
• Sales
• Client Care Specialist
• Special Education Teacher
• Special Needs Teachers
• Special Education Teachers, All Other

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week