Assistant Manager - Toronto Premium Outlets, Abercrombie & Fitch

Job summary

The Assistant Manager drives sales results through business analysis and high-quality customer service while overseeing daily store operations. They are also responsible for talent leadership, including recruiting, training, and managing visual displays.

Job details

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store’s organization. What You’ll Do Perform Opening and Closing Routines. Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations. Conduct staffing and scheduling operations and payroll management. Train and develop the non-management staff. Demonstrate product knowledge and brand awareness, while driving sales. Build and maintain visual displays. Analyze reporting to inform decision making. Protect store assets & perform inventory control. Operate Register/Point of Sale systems. Fulfill OMNI Channel Orders. Represent the Brand and Exemplify Company Culture and Values.

What you’ll do

The Assistant Manager drives sales results through business analysis and high-quality customer service while overseeing daily store operations. They are also responsible for talent leadership, including recruiting, training, and managing visual displays.

Requirements

The candidate must be able to perform opening and closing routines and manage staffing, payroll, and inventory. They should possess strong brand awareness and the ability to lead and develop non-management staff.

Listed skills

• Point-of-sale systems · Preferred
• Customer service · Preferred
• Inventory Control · Preferred
• Operations Management · Preferred
• Product Knowledge · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Strategy
• Operations Management
• People Management
• Customer Service
• Staffing And Scheduling
• Payroll Management
• Training And Development
• Visual Merchandising
• Inventory Control
• Point Of Sale Systems
• Omni Channel Fulfillment
• Recruiting
• Sales Analysis
• Product Knowledge

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support