Guest Services Agent

Victoria, BC
On-site
Posted Oct 9, 2026
1 position

$20–$21 / hour

Opens LinkedIn

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Entry level

Job summary

Welcome guests and create a positive first impression, check them in, assist with their needs during their stay, and accurately settle their accounts at departure. Manage the hotel lobby and respond steadily to changing demands in a fast-paced environment.

Job details

←Back to all jobs at Accent Inns Inc. Guest Services Agent Victoria, BC Full-time $20.00-$21.00/hour Are You the Duck We are Looking For? Take a gander at this post... Accent Inns, the hotel with a rubber duck in every room, is searching for a Guest Services Agent (Full-Time) to join our flock of totally unique and fun-loving individuals at our Victoria location. Accent Inns is a family-owned, BC-based hospitality company that LEADS WITH LOVE and our number one metric as a company is the happiness of our staff, who we call our Fam-Jam 'cause we are like family. Key to our success is living by our four Core Values everyday: Be Real Have Fun Make Everything Better Have Each Other's Backs Here we want our Fam-Jam to feel well taken of by us and by one another. That's who we are! Benefits & Work Perks We cover 100% of medical and dental premiums PLUS you get free mental health benefits. We also have a bunch of Work Perks just for you: Free nights at any of our hotels + discounts for friends & family Live your Best Life fund (we'll help pay for courses that'll make your life better, whether or not they're related to your role with us) Gift cards for achieving targets Employee purchase program so you can get sweet deals on everything from electronics to mattresses! And these are just a few! What You Do You embody our four Core Values everyday bringing your positive self to make your fellow employees and guests days brighter. You are the first impression our guests will experience. You are genuinely interested in others and show it with a friendly smile and warm enthusiastic welcome. You quickly check in our guests, support and assist them with any needs they have during their stay, and accurately settle their account when they leave. You are the nerve center of our hotel operations. You own the lobby. You work in a hectic, fast-paced lobby and face new challenges every day with a steady hand on the helm. What You Need Available on weekends & holidays Fun loving nature Easy conversationalist Extra-sensory perception to how others are feeling Tech-savvy systems expertise Multi-tasker who doesn't crack under pressure An eagle eye for details Sleuth-like problem solving skills Experience beneficial as customer service representative, receptionist, hospitality, tourism, retail Join Our Fam-Jam Don't duck out of this great opportunity to join our Accent Inns family! If this sounds like you, hit that Apply Now button and don't forget to write a note about why you want to work with us! Check out our Fam Jam Website to learn more about us! Please visit our careers page to see more job opportunities.

What you’ll do

Requirements

Applicants must be available on weekends and holidays and bring a fun-loving, friendly, and conversational approach. The role calls for technology proficiency, multitasking under pressure, attention to detail, and problem-solving skills; customer service, receptionist, hospitality, tourism, or retail experience is beneficial.