Bilingual Bellperson (Part-Time)

Job summary

The Bellperson is responsible for providing outstanding service to guests, including welcoming them and managing luggage delivery and storage. They must also assist the Concierge team and ensure the lobby area remains clean and orderly.

Job details

Company Description Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Bilingual Bellperson (Part-Time). What is in it for you: Wonderful company culture - our colleagues are at the heart of all that we do Food & Beverage discount of 50% in our restaurants Employee benefit card offering discounted rates in Accor worldwide for you and your family Learning programs through our academies designed to sharpen your skills Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Comprehensive extended health benefits package Full rate of pay of $19.93/hour Job Description Reporting to the Concierge Team, responsibilities and essential job functions include but are not limited to the following: Provide outstanding service to our internal and external guests Welcome every guest to Fairmont Château Laurier with professionalism and friendliness Provide guests with a superior first and last impression of the hotel Ensure safety of colleagues and guests by working safely Delivery of hotel luggage and amenities, keeping hotel lobby clean, providing luggage check service, directing guests and answering guest inquiries, tour luggage pick-up and delivery Assist the Lobby Concierge Team when required Other duties as required Qualifications Fluency in both spoken and written French and English is mandatory due to the diverse clientele. Friendly personality and desire to work in a team-based environment Previous customer contact experience Proven guest excellence, good knowledge of local restaurants and attractions Extremely outgoing personality is required Remains calm and courteous at all times Additional Information Physical Aspects of Position (included but not limited to): Constant standing and walking throughout shift Frequent lifting and carrying up to 50 lbs Frequent loading, pushing and pulling of luggage carts weighing up to 500 lbs Constant kneeling, pushing, pulling, lifting Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time

What you’ll do

The Bellperson is responsible for providing outstanding service to guests, including welcoming them and managing luggage delivery and storage. They must also assist the Concierge team and ensure the lobby area remains clean and orderly.

Requirements

Candidates must be fluent in both English and French and possess previous customer contact experience. The role requires a friendly, outgoing personality and the physical ability to lift and carry up to 50 lbs.

Benefits

• Food and beverage discount
• Employee benefit card
• Learning programs
• Corporate social responsibility activities
• Extended health benefits package

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Guest Relations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Bilingualism
• Communication
• Teamwork
• Problem solving
• Hospitality
• Luggage handling
• Guest relations
• Professionalism
• Attention to detail
• Guest Relations
• Lifting Ability
• Bilingual (French/English)
• Multilingualism
• Customer Service
• Corporate Social Responsibility
• Front Office
• Problem Solving
• Friendliness
• Detail Oriented

Job areas

• Hospitality
• Customer Service & Support
• Bell Staff
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

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