Business Analyst, Optimization & Performance

Job summary

The Business Analyst will analyze business processes and workflows across Finance and Operations to identify inefficiencies and implement data-driven improvements. They will also leverage digital tools, AI, and automation to enhance performance reporting and support strategic decision-making.

Job details

Company Description Who We Are: Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Job Description Are you a curious problem-solver who enjoys working with data, improving processes, and finding smarter ways to work? Do you love turning insights into practical solutions that make a real impact? As the Business Analyst, you’ll work across the organization to identify opportunities, improve performance, and leverage technology, automation, and AI to help our teams work smarter and deliver better results. Competitive Salary: $75,000-$79,000 gross annually, based on previous experience & education Job Duties Include: Reporting to: Manager, Finance and Business Support, responsibilities and essential job functions include but are not limited to the following: Business Process Optimization Analyze business processes, workflows, and reporting practices across Finance, Operations, and Technology. Identify inefficiencies, bottlenecks, risks, and opportunities for improvement. Support the design and implementation of future-state processes that improve productivity, accuracy, compliance, and service delivery. Develop business cases, process maps, financial models, and recommendations supported by data analysis. Measure and report the impact of improvement initiatives and realized business benefits. Data Analytics & Performance Reporting Develop and maintain dashboards, KPI scorecards, reports, and performance tracking tools. Analyze financial and operational performance, including revenue, labor productivity, food cost, expenses, and working capital metrics. Provide actionable insights and recommendations to support strategic and operational decision-making. Identify opportunities to improve reporting through automation, visualization, and modern analytics tools. Digital Enablement & AI Adoption Identify opportunities to leverage Microsoft Copilot, Power Platform, and other digital solutions to streamline workflows and reduce manual effort. Collaborate with Technology teams to evaluate and implement automation and productivity tools. Explore practical applications of AI-enabled solutions to improve efficiency, reporting, and decision-making. Strategic Projects & Stakeholder Engagement Support cross-functional transformation, optimization, and business improvement initiatives. Facilitate stakeholder discussions, requirements gathering, and process improvement workshops. Build effective working relationships across Finance, Operations, Technology, Food & Beverage, Rooms Division, and other business functions. Prepare reports, presentations, findings, and recommendations for department and senior leadership. Gather and analyze business requirements and translate them into practical recommendations. Change Management & Implementation Support implementation of approved process improvements and transformation projects. Develop process documentation, standards, and best practices. Assist with change management, communication, training, and user adoption activities. Monitor implementation results and identify opportunities for further improvement. Support the ongoing review and refinement of processes to ensure improvements are sustained. All other duties as assigned Qualifications Previous experience in Royal Service, Guest Services or Front Desk is an asset Bachelor's degree in Business Administration, Finance, Accounting, Operations, Information Systems, Data Analytics, Hospitality Management, or a related discipline. MBA, CPA, CMA, Lean Six Sigma, or similar professional certifications are considered assets. 3-5 years of experience in business analysis, process improvement, operational excellence, transformation, consulting, or related fields. Experience working across multiple business functions, particularly Finance and Operations. Demonstrated success identifying, leading, and implementing process improvements that deliver measurable results. Hospitality, resort, hotel, gaming, food & beverage, or service industry experience is preferred. Experience with compliance, governance, internal controls, or audit-related activities is an asset.Technical Skills Advanced Microsoft Excel & Microsoft 365 Suite Microsoft Copilot and AI productivity tools Power BI Power Query Microsoft Teams and SharePoint Financial and operational analysis Previous experience with Power Automate, SQL, ERP & Accounting Systems, Hotel PMS platforms and POS & Inventory Management Systems an asset Additional Information Job Perks & Benefits: Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal) Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] #CWMRLeadership Job-Category: Finance Job Type: Permanent Job Schedule: Full-Time

What you’ll do

The Business Analyst will analyze business processes and workflows across Finance and Operations to identify inefficiencies and implement data-driven improvements. They will also leverage digital tools, AI, and automation to enhance performance reporting and support strategic decision-making.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess 3-5 years of experience in business analysis or process improvement. Proficiency in Microsoft 365, data visualization tools, and experience within the hospitality or service industry are highly preferred.

Benefits

• Subsidized staff accommodation • Complimentary meal per shift • Medical insurance • Vision insurance • Dental insurance • Mental health support • Orthodontics • Fertility drugs • Gender affirmation • Defined contribution pension plan • Employee travel program • Food and beverage discounts • Fitness centre access • Spa discounts • Golf course discounts

Listed skills

• Power BI · Preferred
• Process Optimization · Preferred
• Change Management · Preferred
• SQL · Preferred
• Performance Reporting · Preferred
• Operational Excellence · Preferred
• Microsoft Excel · Preferred
• Business analysis · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business analysis
• Process optimization
• Data analytics
• Financial modeling
• Performance reporting
• Automation
• Microsoft Excel
• Power BI
• Power Platform
• Microsoft Copilot
• SQL
• Change management
• Stakeholder engagement
• Strategic planning
• Operational excellence
• Report Writing
• Microsoft 365
• Operational Performance Management
• Performance Reporting
• Frontline Decision-Making Autonomy
• Accounting Operations
• Workflow Management
• Operational Analysis
• Process Mapping
• Microsoft Power Automate
• Curiosity
• AI Adoption
• Microsoft Power Platform
• Microsoft Teams
• Accounting Systems
• Operations Research
• Data Analysis
• Auditing
• Mental Health
• Business Administration
• Business Analysis
• Internal Controls
• Dashboard
• Business Process
• Business Requirements
• Business Support Systems
• Certified Public Accountant
• Change Management
• Decision Making
• Customer Service
• Software Documentation
• Communication
• Information Systems
• Consulting
• Discounts And Allowances

Job areas

• Finance & Accounting
• Data & Analytics
• Hospitality
• Management & Leadership
• Consulting
• Optimization Analyst
• Business Analyst (General)
• Management and Organization Analysts
• Management Analysts