Director, Conference Services and Catering

Job summary

The Director of Conference Services and Catering is responsible for managing all catering and conference operations, including budget preparation and team leadership. They must ensure high service standards, optimize function space, and maintain strong client relationships to drive repeat business.

Job details

Company Description Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today! Job Description At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Director, Conference Services and Catering will ensure an engaged team, efficient operations – and offerings that exceed the expectations of every client. Summary of Responsibilities: Reporting to the Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Direct and manage all activity related to the Catering office, ensuring all service standards are followed Responsible for all catering, from booking to execution and conference services from the time a contract becomes definite to execution Prepare an annual budget for approval and administer that budget in a fiscally responsible manner Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business Conduct site inspections as required Develop annual business plans for the department in conjunction with the Director of Sales & Marketing Ensure that function bookings, group resumes, event contracts and banquet event orders are prepared and distributed accurately and efficiently Ensure meeting and function rooms are properly maintained at all times liaising with food and beverage outlets regarding reservations and flow of clients Work closely with the Director of Food & Beverage to prepare monthly forecasts Balance operational, administrative and Colleague needs Follow departmental policies and procedures Drives function space optimization/maximization to ensure the best utilization of space for guest experience and financial performance Lead a team of Conference Service Managers Onboard new team members Lead training and recruitment efforts Follow all safety policies Other duties as assigned Qualifications Previous leadership experience within a similar role required Computer literate in Microsoft Window applications and relevant computer applications required University/College degree in a related discipline required Excellent communication skills, both written and verbal required Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to focus attention on guest needs, remaining calm and courteous at all times Proactive, detail oriented, and able to work collaboratively across teams to drive results and deliver memorable experiences Additional Information Job Perks & Benefits: Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal) Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability) Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] Our Commitment to Diversity & Inclusion: At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates. #CWMRLeadership Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

What you’ll do

The Director of Conference Services and Catering is responsible for managing all catering and conference operations, including budget preparation and team leadership. They must ensure high service standards, optimize function space, and maintain strong client relationships to drive repeat business.

Requirements

Candidates must have previous leadership experience in a similar role and a university or college degree in a related discipline. Strong communication, interpersonal, and problem-solving skills are required, along with proficiency in Microsoft Windows applications.

Benefits

• Subsidized onsite accommodations
• Complimentary meal per shift
• Medical insurance
• Vision insurance
• Dental insurance
• Mental health coverage
• Orthodontics coverage
• Fertility drugs coverage
• Gender affirmation coverage
• Defined contribution pension plan
• Employee travel program
• Mountain explorer travel program

Listed skills

• Recruitment · Preferred
• Problem solving · Preferred
• Training · Preferred
• Budgeting · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• client relations · Preferred
• Communication Skills · Preferred
• Forecasting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Catering management
• Conference services
• Budgeting
• Strategic planning
• Client relations
• Communication skills
• Problem solving
• Interpersonal skills
• Operational management
• Forecasting
• Team management
• Recruitment
• Training
• Microsoft Windows applications
• Communication
• Operations
• Problem Solving
• Detail Oriented
• Marketing
• Sales
• Computer Literacy
• Service Standards
• Mental Health
• Discounts And Allowances
• Orthodontics
• Rapport Building
• Reservations
• Site Inspection
• Banquet Event Orders
• Conference Services

Job areas

• Hospitality
• Management & Leadership
• Sales
• Marketing
• Food & Beverage
• Director of Catering and Conference Services
• Client Relationship Manager
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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