Fairmont Gold Supervisor - Front Office

Job summary

Supervise Fairmont Gold front office operations, deliver personalized guest service, handle requests and concerns, and ensure reservations and front desk transactions are accurate. Coordinate guest arrivals and departures, provide local concierge information, and uphold lounge food and beverage standards while supporting lounge attendants.

Job details

Company Description Who We Are: Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Job Description Are you ready to take guest service to the next level? At Fairmont Banff Springs, we’re seeking a dedicated Fairmont Gold Supervisor to join our elite team. You'll play a crucial role in ensuring our guests experience exceptional service and unforgettable stays in our luxurious “hotel within a hotel.” Starting Rate: $24.74 per hour We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $29.31 The official contracted title for this position is Executive Lounge - Supervisor. Job Duties Include: Provide excellence in guest service and act as liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt, and courteous manner with the ability to think “outside the box” Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience. Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting. Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met. Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services/excursions Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's Ensure food and beverage standards are adhered to on a daily basis while continually raising the bar of service excellence; assisting Lounge Attendants when needed Qualifications Your Skills & Qualifications: Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred Excellent knowledge of Micros-Opera PROPERTY Manager, word and excel Excellent written and verbal skills with a high attention to detail required Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery asset Graduate of Hotel Management or Hospitality program an asset Additional Information Job Perks & Benefits: Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal) Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

What you’ll do

Supervise Fairmont Gold front office operations, deliver personalized guest service, handle requests and concerns, and ensure reservations and front desk transactions are accurate. Coordinate guest arrivals and departures, provide local concierge information, and uphold lounge food and beverage standards while supporting lounge attendants.

Requirements

At least one year of previous front desk supervisory experience is preferred, ideally in a large hotel, along with strong knowledge of Micros and Opera Property Manager, Word, and Excel. Excellent written and verbal communication, attention to detail, and experience in Royal Service or guest recovery are sought; a hotel management or hospitality program graduate is an asset.

Benefits

• Subsidized Staff Accommodation
• Complimentary Meal Per Shift
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Mental Health Benefits
• Orthodontic Benefits
• Fertility Drug Benefits
• Gender Affirmation Benefits
• Defined Contribution Pension Plan With Employer Matching
• Employee Travel Discounts
• Mountain Explorer Travel Program
• Food And Beverage Discounts
• Fitness Centre Discounts
• Spa Discounts
• Golf Course Discounts

Listed skills

• written communication · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Guest Relations · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Service
• Front Desk Supervision
• Guest Relations
• Guest Recovery
• Check-In And Check-Out
• Reservation Management
• Opera Property Manager
• Micros
• Microsoft Word
• Microsoft Excel
• Written Communication
• Verbal Communication
• Attention To Detail
• Concierge Services
• VIP Coordination
• Food And Beverage Standards
• Supervision
• Hotel Management
• Auditing
• Mental Health
• Customer Service
• Marketing Mix
• Orthodontics
• Coordinating
• Reservations
• Detail Oriented

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Food & Beverage
• Front Office Supervisor
• Office Manager (General)
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers

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