Front Desk Agent

Job summary

The Front Desk Agent is responsible for managing the guest check-in and check-out process while providing exceptional service. They will also handle financial transactions, promote hotel services, and actively seek opportunities to up-sell amenities to enhance the guest experience.

Job details

Company Description Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites. Job Description Front Desk Agent First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. This is a full-time, permanent position, starting as soon as possible. Starting Rate of Pay: $21.30 per hour. We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $25.90. We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $25.90 per hour. What you will be doing: Greet, check-in, respond to requests and settle accounts while providing exceptional service Maintain accurate records of daily transactions, including cash handling - currency exchange and balancing a float Serve as a sales agent promoting and up-selling hotel services Take initiative to add a personalized experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling Qualifications Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Prior experience working with Opera or a related system Previous front desk experience is required, previous customer service experience is an asset Service focused personality is essential Job Perks & Benefits: Subsidized staff accommodation provided Complimentary meal in our staff cafeteria per shift Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide Hotel leisure benefits including Golf/Ski passes Additional Information Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whister-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

What you’ll do

The Front Desk Agent is responsible for managing the guest check-in and check-out process while providing exceptional service. They will also handle financial transactions, promote hotel services, and actively seek opportunities to up-sell amenities to enhance the guest experience.

Requirements

Candidates must have previous front desk experience and the ability to work in a fast-paced environment. Proficiency with the Opera system or similar software is required, along with a service-focused personality.

Benefits

• Subsidized staff accommodation
• Complimentary meal per shift
• Employee travel program
• Hotel leisure benefits
• Golf passes
• Ski passes

Listed skills

• Customer service · Preferred
• Front Desk Operations · Preferred
• Cash handling · Preferred
• Sales · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Teamwork · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Front desk operations
• Cash handling
• Currency exchange
• Sales
• Up-selling
• Opera system
• Communication
• Problem solving
• Teamwork
• Time management
• Cash Handling
• Currency Exchange
• Customer Service
• Proactivity
• Upselling
• Balancing (Ledger/Billing)

Job areas

• Hospitality
• Customer Service & Support
• Sales
• Front Desk Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

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