Front Office Supervisor

Job summary

The Front Office Supervisor is responsible for overseeing daily operations and leading the front office team to ensure a seamless guest experience. They will also assist with roster planning and provide support to guests throughout their stay.

Job details

Pullman Bunker Bay is a 5-star luxury beachside resort located in the stunning Margaret River Region of Western Australia. The resort offers 150 beautifully appointed bungalow-style villas, a variety of food and beverage options at the Other Side of the Moon restaurant and bar, award-winning conference and wedding facilities, and a rejuvenating day spa. While living and working in this picturesque area, you can explore sailing adventures, savour award-winning wines, and experience world class whale watching from the banks of Bunker Bay Beach. Purpose As the Front Office Supervisor, your responsibility is to craft unforgettable experiences throughout the guest journey, from check-in to check-out. Your leadership will inspire and guide your Front Office team, ensuring the hotel operates seamlessly. Primary Responsibilities Take the helm and guide the front office’s day-to-day operations with expertise Lead the Front Office Team like a mentor, nurturing growth and skill-building in a supportive atmosphere Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise Contribute to roster planning and preparation Embrace authenticity and let your unique self-shine in every shift Skills and Experience A background in Hotel Operations, ideal for someone eager to take the next stride towards a leadership position Proficiency in using reservation and property management systems is a plus Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills Masterful in the art of communication, both written and spoken Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays Accor Benefits ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide! Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe. Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

What you’ll do

The Front Office Supervisor is responsible for overseeing daily operations and leading the front office team to ensure a seamless guest experience. They will also assist with roster planning and provide support to guests throughout their stay.

Requirements

Candidates should have a background in hotel operations and proficiency with property management systems. Strong organizational skills and the ability to work a flexible schedule including nights and weekends are required.

Benefits

• All Heartist Membership
• Family & Friends Discounts
• Accor Live Limitless Loyalty Program
• Accor Academy training
• Typsy training platform
• Global networking opportunities

Listed skills

• Time management · Preferred
• Leadership · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hotel operations
• Leadership
• Team management
• Guest services
• Property management systems
• Multitasking
• Time management
• Communication
• Roster planning
• Conflict resolution
• Hotel Operations
• Planning
• Front Office
• Operations
• Property Management Systems
• Restaurant Operation
• Time Management

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative
• Front Office Supervisor
• Clinical Office Manager
• Health Service Managers
• First-Line Supervisors of Office and Administrative Support Workers

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