Porter

Job summary

The Porter is responsible for providing a warm welcome to guests, assisting with luggage, and managing vehicle parking. They ensure a smooth and comfortable guest experience by delivering high-quality concierge services throughout the stay.

Job details

Pullman Bunker Bay is a 5-star luxury beachside resort located in the stunning Margaret River Region of Western Australia. The resort offers 150 beautifully appointed bungalow-style villas, a variety of food and beverage options at the Other Side of the Moon restaurant and bar, award-winning conference and wedding facilities, and a rejuvenating day spa. While living and working in this picturesque area, you can explore sailing adventures, savour award-winning wines, and experience world class whale watching from the banks of Bunker Bay Beach. Purpose As a Porter, your role is all about making our hotel guests' stay as smooth as possible. You will be there to help with luggage, warmly greet guests, offer concierge services, and assist with transportation and parking. Your focus? Ensuring our guests feel comfortable, cared for, and ready to enjoy their time with us. Primary Responsibilities You'll be the initial friendly face that guests encounter upon arriving at the property Your vital task will involve crafting an authentic and inviting first impression Consistently delivering top-notch customer service to guests throughout their stay will be a key aspect of your role You'll lend a hand with parking guests' cars, making their experience hassle-free Storing luggage and delivering bags to and from rooms will be part of your hands-on duties Skills and Experience Outstanding communication and interpersonal abilities Have a good grasp of local knowledge or the ability to quickly learn and improve current knowledge Driver’s licence – possessing an open (manual) drivers licence is advantageous Remarkable customer service aptitude accompanied by a friendly and enthusiastic demeanour Flexible availability as weekend availability required Accor Benefits ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide! Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe. Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

What you’ll do

The Porter is responsible for providing a warm welcome to guests, assisting with luggage, and managing vehicle parking. They ensure a smooth and comfortable guest experience by delivering high-quality concierge services throughout the stay.

Requirements

Candidates should possess outstanding communication and interpersonal skills, along with a friendly and enthusiastic demeanor. A valid manual driver's license is considered advantageous, and the ability to work weekends is required.

Benefits

• All Heartist Membership • Family & Friends Discounts • Accor Live Limitless Loyalty Program • Industry leading training platforms • Accor Academy • Typsy

Listed skills

• Customer service · Preferred
• interpersonal skills · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Interpersonal skills
• Local knowledge
• Driving
• Concierge services
• Parking assistance
• Luggage handling
• Quick Learning
• Customer Service
• Restaurant Operation
• Greeting Customers
• Enthusiasm

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Porter
• Janitor / Cleaner
• Building Caretakers
• Janitors and Cleaners, Except Maids and Housekeeping Cleaners