Reservations Agent

Job summary

The Reservations Agent is responsible for managing room bookings and handling internal and external communications for various guest segments. They will also produce daily reports, audit reservations, and collaborate with the Sales, Front Office, and Accounting teams.

Job details

Company Description Who We Are: Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Job Description We are seeking a highly energized, organized and professional candidate to join our Room Reservations team at the Castle in the Rockies! Are you an individual with a high level of attention to detail and have a gregarious personality? Are you one who is looking to grow your skills in the area of Reservations and Revenue Management, within the hospitality industry, whilst enjoying the breathtaking setting of the Canadian Rockies? Starting Rate: $20.18 per hour We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65 Job Duties Include: Consistently offer professional, engaging and friendly service Make room reservations, handle internal and external communication for leisure/Group/Tour & FIT segments as assigned within the department. Efficiently produce and execute daily reports for segments, auditing reservations and updating as needed Correspond with guests/clients via email or telephone phone while monitoring Reservations voicemail regularly Work closely with Sales, Front Office and Accounting teams to ensure all client expectations are met and/or exceeded Assist with duties within other Reservations Segments (Leisure, Tour & FIT & Groups) when required All other duties as assigned. Qualifications Your Skills & Qualifications: Previous reservations or sales experience is an asset Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously Strong computer skills with a working knowledge of Word, and Excel Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods. Additional Information Job Perks & Benefits: Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal) Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

What you’ll do

The Reservations Agent is responsible for managing room bookings and handling internal and external communications for various guest segments. They will also produce daily reports, audit reservations, and collaborate with the Sales, Front Office, and Accounting teams.

Requirements

Candidates should possess strong communication, analytical, and organizational skills, with proficiency in Microsoft Office and property management systems. Previous experience in reservations or sales is considered an asset for this role.

Benefits

• Subsidized staff accommodation • Complimentary meal per shift • Medical insurance • Vision insurance • Dental insurance • Mental health support • Orthodontics • Fertility drugs • Gender affirmation • Defined contribution pension plan • Employee travel program • Discounts on food and beverage • Fitness center access • Spa discounts • Golf course discounts

Listed skills

• Customer service · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Reporting · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Reservations management
• Revenue management
• Customer service
• Communication
• Analytical skills
• Organizational skills
• Administrative skills
• Opera Property Manager System
• Central Reservations System
• Microsoft Word
• Microsoft Excel
• Attention to detail
• Interpersonal skills
• Reporting
• Auditing
• Voicemail
• Administrative Functions
• Accounting
• Mental Health
• Computer Literacy
• Sales
• Front Office
• Orthodontics
• Revenue Management
• Reservations
• Detail Oriented

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Sales
• Reservations Agent
• Reservation / Ticket Agent
• Travel Consultants and Clerks
• Reservation and Transportation Ticket Agents and Travel Clerks