Restaurant General Manager – The Chalet

Company Description Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites. Job Description As Restaurant General Manager – The Chalet, you will lead one of Fairmont Chateau Whistler’s most distinctive dining experiences, bringing warm alpine hospitality and exceptional service to life in an intimate and memorable setting. Through visible leadership, coaching, and collaboration, you will inspire your team to create engaging guest experiences while driving colleague engagement, operational excellence, and strong financial performance. You will take ownership of the day-to-day operation of The Chalet, ensuring every detail—from the welcome and atmosphere to food, beverage, and service—is delivered to the highest standard. This is a full-time, permanent position for an immediate start. Pay Range: $73,000 - $83,000 per annum Job Duties Include: Lead and inspire The Chalet team to deliver warm, engaging, and exceptional guest experiences Take ownership of the overall guest journey, ensuring consistent execution of service, atmosphere, food, and beverage standards Foster a positive, engaged, and high-performing team culture Coach, develop, and recognize colleagues to support their continued growth and success Support recruitment, onboarding, training, and workforce planning initiatives Drive service excellence while maintaining Fairmont brand and luxury service standards Maintain a strong presence on the floor, actively engaging with guests and supporting colleagues throughout service Manage labour, productivity, revenue, expenses, and other key operational targets Identify opportunities to enhance revenue, guest satisfaction, and the overall dining experience Collaborate with Culinary and other resort leaders to ensure seamless execution and achieve operational goals Champion health, safety, sustainability, and workplace wellbeing Ensure compliance with company policies, procedures, and all applicable food and beverage regulations Contribute to continuous improvement initiatives that enhance both colleague and guest satisfaction Qualifications Minimum 3 years' leadership experience in Food & Beverage operations Previous experience within an upscale restaurant, luxury hotel, or high-volume dining environment preferred Post-secondary education in Hospitality, Business, or a related field preferred Strong knowledge of food, beverage, wine, and elevated service standards; Sommelier designation is an asset Proven ability to lead, coach, motivate, and develop high-performing teams Strong communication and relationship-building skills Highly organized, solutions-focused, and comfortable operating in a fast-paced environment Strong business acumen with an understanding of labour, revenue, expenses, and restaurant profitability Passion for hospitality, team engagement, and creating memorable guest experiences Additional Information Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit Whistler Hotel Jobs & Careers | Fairmont Mountain Jobs to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]. #CWMRLeadership Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time

The Restaurant General Manager will lead daily operations at The Chalet, ensuring high standards of service, atmosphere, and food quality. They are responsible for coaching the team, managing financial performance, and driving guest satisfaction through visible leadership.

Candidates must have a minimum of 3 years of leadership experience in food and beverage operations, preferably in an upscale or luxury environment. A post-secondary education in hospitality or business is preferred, along with strong business acumen and communication skills.

• Problem solvingPreferred
• Operational ExcellencePreferred
• LeadershipPreferred
• CommunicationPreferred
• Relationship BuildingPreferred

Identified from the job description. Confirm important requirements above.

• Leadership
• Food & Beverage Operations
• Staff Coaching
• Operational Excellence
• Financial Management
• Guest Experience Management
• Team Development
• Luxury Service Standards
• Revenue Management
• Workforce Planning
• Communication
• Relationship Building
• Problem Solving
• Hospitality Management
• Wine Knowledge
• Certified Sommelier
• Workplace Health and Wellbeing Management
• Restaurant Management
• Talent Recruitment
• Service Standards
• Business Acumen
• Continuous Improvement Process
• Workforce Productivity
• Employee Onboarding
• Operations
• Coaching
• Restaurant Operation

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Restaurant General Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week