Rundle Bar - Server

Job summary

The server is responsible for creating memorable dining experiences by providing personalized service and maintaining high standards of cleanliness and organization. Duties include managing guest interactions, processing payments, and demonstrating extensive knowledge of food and beverage offerings.

Job details

Company Description Who We Are: Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Job Description Be a part of our team as a Server, where you'll help create unforgettable dining experiences at our timeless Rundle Bar. Our dynamic approach to service ensures each guest receives personalized attention, making every meal memorable. Join us in delivering exceptional hospitality in a vibrant restaurant setting. Starting Rate: $17.22 per hour We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $18.22 Job Duties Include: Complete Daily Operations (i.e. opening and closing duties, stocking, polishing, cleaning and maintaining walk-ins, fridges and other areas as assigned by the MOD) Meet and greet guests and coordinate with other colleagues and MOD regarding preferences, allergies and special occasions Have full knowledge of all food and beverage menu items, garnishes, contents and preparation methods Maintain quality and timeliness of service and practice effective up selling and suggestive selling techniques to drive outlet revenue Maintain accurate billing, cash handling and float procedures Other duties as assigned Qualifications Your Skills & Qualifications: Must have Pro-Serve Certification Minimum 2 years’ experience as a Server in a high-volume and fast paced environment required Previous point-of-sale system experience required Extensive wine, beer and cocktail knowledge is essential Must be able to carry and serve 3 plates at one time Schedule flexibility, including early mornings, late nights, weekends, holidays Must be able to lift and carry up to 40+lbs and be able to be on your feet for 8 hours or more Additional Information Job Perks & Benefits: Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal) Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time

What you’ll do

The server is responsible for creating memorable dining experiences by providing personalized service and maintaining high standards of cleanliness and organization. Duties include managing guest interactions, processing payments, and demonstrating extensive knowledge of food and beverage offerings.

Requirements

Candidates must possess a Pro-Serve Certification and at least two years of experience in a high-volume server role. The position requires physical stamina to lift 40+ lbs and stand for extended periods, along with schedule flexibility.

Benefits

• Subsidized staff accommodation
• Complimentary meal per shift
• Employee travel program
• Mountain Explorer Travel Program
• Discounts on food and beverage
• Discounts on fitness center
• Discounts on spa
• Discounts on golf courses

Listed skills

• Point-of-sale systems · Preferred
• Cash handling · Preferred
• Billing · Preferred
• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Pro-Serve Certification
• High-volume service
• Point-of-sale systems
• Wine knowledge
• Beer knowledge
• Cocktail knowledge
• Up selling
• Suggestive selling
• Cash handling
• Billing
• Customer service
• Menu knowledge
• Operations
• Restaurant Operation
• Cash Handling
• Lifting Ability
• Point Of Sale
• Greeting Customers
• Upselling
• Selling Techniques

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Bar Server
• Waiter / Waitress
• Waiters
• Waiters and Waitresses

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