Spa Operations Supervisor

Job summary

This role provides cross-functional leadership across concierge, food and beverage, and spa operations to ensure exceptional guest experiences. The supervisor is responsible for training staff, managing daily operational procedures, and maintaining high service standards on the floor.

Job details

Company Description Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today! Job Description The BASIN Operations Supervisor is a cross-functional leadership role responsible for supporting all areas of BASIN rather than a single department. The purpose of this position is to provide flexible, on-the-floor leadership across Concierge, Food & Beverage, Attendant, and Sauna Master operations. This leader will adapt to operational priorities throughout the day, ensuring exceptional guest experiences, supporting team members, and maintaining operational excellence across the facility. Key Responsibilities Provide operational support across Concierge, Food & Beverage, Attendant, and Sauna Master teams based on business needs. Respond proactively to peak periods, staffing gaps, and operational challenges. Deliver visible, hands-on leadership throughout the guest journey. Train, coach, and develop colleagues across multiple operational areas. Ensure BASIN standards, SOPs, and service expectations are consistently upheld. Engage with guests, resolve concerns, and support guest recovery efforts when required. Identify opportunities to improve operational efficiency and enhance the guest experience. Support opening, closing, and daily operational procedures. Foster strong communication and collaboration between departments and leadership teams. Lead by example and maintain a consistent presence on the floor. Qualifications Previous leadership experience an asset Previous spa, housekeeping or cleaning experience an asset Are dedicated to a high level of customer service and attention to detail Must be able to lift, carry and pull over 30+ lbs and able to constantly stand and walk throughout shift. Motions include: standing, walking, bending, kneeling, reaching, pushing, pulling, squatting, climbing up and down the stairs. Have excellent communication skills (written and oral) in English. Proactive Skill Set – Spa experience an asset Strong interpersonal and problem solving abilities Demonstrates initiative, and the ability to work with minimal supervision Ability to maintain high service levels under pressure Additional Information Job Perks & Benefits: Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal) Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability) Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] Our Commitment to Diversity & Inclusion: At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates. Job-Category: Wellness & Recreation Job Type: Permanent Job Schedule: Full-Time

What you’ll do

This role provides cross-functional leadership across concierge, food and beverage, and spa operations to ensure exceptional guest experiences. The supervisor is responsible for training staff, managing daily operational procedures, and maintaining high service standards on the floor.

Requirements

Candidates should have previous leadership experience and a strong background in spa, housekeeping, or cleaning operations. The position requires the physical ability to stand, walk, and lift over 30 lbs, along with excellent communication skills.

Benefits

• Subsidized onsite accommodations • Complimentary meal per shift • Medical insurance • Vision insurance • Dental insurance • Mental health support • Orthodontics coverage • Fertility drugs coverage • Gender affirmation coverage • Defined contribution pension plan • Employer matching • Employee travel program • Mountain explorer travel program

Listed skills

• Customer service · Preferred
• Operational Efficiency · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Team Collaboration · Preferred
• Coaching · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Customer service
• Operational management
• Staff training
• Coaching
• Problem solving
• Communication
• Interpersonal skills
• Conflict resolution
• Hospitality management
• Team collaboration
• Operational efficiency
• Attention to detail
• Operational Efficiency
• Lifting Ability
• Mental Health
• Housekeeping
• Customer Service
• English Language
• Problem Solving
• Operational Excellence
• Operations
• Orthodontics
• Detail Oriented

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Sports & Recreation
• Spa Operations Manager
• Salon / Spa Manager
• Services Managers Not Elsewhere Classified
• Spa Managers
• Personal Service Managers, All Other