VIP Concierge

Job summary

The VIP Concierge acts as the primary point of contact for valued guests, coordinating bespoke experiences and managing their needs from pre-arrival to departure. They also serve as a Lobby Ambassador to foster guest loyalty and ensure seamless service across various hotel departments.

Job details

Company Description Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites. Job Description As a VIP Concierge, you will deliver exceptional, personalized luxury service for our most valued guests from pre-arrival through post-departure. Acting as the primary point of contact throughout the guest journey, you will anticipate needs, coordinate bespoke experiences and create memorable moments while ensuring the highest standards of hospitality, discretion and guest satisfaction. This role is ideal for a hospitality professional who is passionate about building meaningful guest relationships and providing seamless, world-class service. This is a full-time, permanent position, starting as soon as possible. Pay Range: $26.25 per hour We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. Job Duties Include: Serve as the dedicated concierge and primary point of contact for VIP guests, delivering personalized luxury service throughout the guest journey. Build meaningful guest relationships by anticipating needs, preferences, and expectations to create memorable experiences. Coordinate customized itineraries, dining reservations, transportation, wellness services, activities, and special requests. Deliver seamless arrival, in-stay, and departure experiences, ensuring every detail exceeds guest expectations. Partner closely with hotel departments to execute guest arrangements flawlessly and maintain exceptional service standards. Manage guest communications, requests, and service recovery with professionalism, discretion, and attention to detail. Act as a Lobby Ambassador, warmly welcoming guests, enhancing the overall resort experience, and fostering long-term guest loyalty. As a VIP Concierge, you will take ownership of the entire guest experience, working across various areas of the hotel, including Front Office, Concierge, Fairmont Gold, and Lobby Ambassador, to ensure a seamless and personalized experience for every guest. Qualifications Previous experience in luxury hospitality, concierge, guest relations, butler service, or a similar guest-focused role preferred. Exceptional communication, interpersonal, and relationship-building skills. Strong organizational skills with the ability to manage multiple priorities. Proactive problem solver with a passion for delivering outstanding guest experiences. Professional, discreet and highly detail-oriented. Comfortable working a flexible schedule, including evenings, weekends and holidays. Job Perks & Benefits: Subsidized staff accommodation provided Complimentary meal in our staff cafeteria per shift Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide Hotel leisure benefits including Golf/Ski passes Additional Information Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit Whistler Hotel Jobs & Careers | Fairmont Mountain Jobs to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

What you’ll do

The VIP Concierge acts as the primary point of contact for valued guests, coordinating bespoke experiences and managing their needs from pre-arrival to departure. They also serve as a Lobby Ambassador to foster guest loyalty and ensure seamless service across various hotel departments.

Requirements

Candidates should have previous experience in luxury hospitality, concierge, or guest relations roles. Strong communication, organizational, and problem-solving skills are required, along with the ability to work a flexible schedule.

Benefits

• Subsidized staff accommodation
• Complimentary meal in staff cafeteria
• Employee travel program
• Golf passes
• Ski passes

Listed skills

• Guest Relations · Preferred
• Communication · Preferred
• interpersonal skills · Preferred
• Relationship Building · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Luxury hospitality
• Concierge services
• Guest relations
• Butler service
• Communication
• Interpersonal skills
• Relationship building
• Organizational skills
• Problem solving
• Attention to detail
• Discretion
• Customer service
• Problem Solving
• Detail Oriented
• Relationship Building
• Organizational Skills
• Professionalism
• Service Standards
• Reservations
• Guest Relations
• Front Office
• Service Recovery

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• VIP Concierge
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

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