Branch Manager - Ponoka

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. Our people are: Encouraged to challenge the status quo and never stop learning in their commitment to excellence. Empowered with a sense of accountability and autonomy to take ownership of their work. Treated with respect and act with integrity by putting clients, colleagues, and community first. Recognized for their achievements and celebrate festivities, big and small, to make work fun. We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible. Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance. BRANCH MANAGER - PONOKA We are seeking a leader who enjoys building relationships within the community, supporting local initiatives, leading others and serving as a trusted insurance advisor to local individuals, families, and businesses. As our Branch Manager, you will lead the day-to-day operations of the branch while managing and growing your own portfolio of general insurance clients. This role combines leadership, business development, insurance expertise, and customer service to support the continued success of the branch, team, and clients we serve. Job Status Status: Full-Time Location: Ponoka, AB WHAT YOU’LL DO As a Broker Manage and grow a portfolio of personal and/or commercial insurance clients. Deliver expert insurance advice and exceptional client service throughout the client lifecycle. Build strong relationships with clients and insurer partners to secure effective coverage solutions. Identify opportunities for new business, client retention, and account growth. Maintain accurate documentation and ensure compliance with company and regulatory standards. As Branch Manager Lead the branch in achieving business objectives related to growth, retention, client satisfaction, operational excellence, and employee engagement. Create an environment where team members are supported, accountable, and equipped to deliver exceptional results for clients. Ensure branch operations run effectively, efficiently, and in alignment with company standards and regulatory requirements. WHAT WE ARE LOOKING FOR Level 2 General Insurance License Demonstrated experience in personal and commercial lines, with a solid understanding of multiple industries and insurance classes. Additional certifications such as CIP are considered an asset. Ability to lead, coach, and develop team members while fostering a positive, collaborative, and accountable work environment. Strong customer service skills with a commitment to delivering an exceptional client experience. Excellent communication, analytical, and problem-solving abilities. Strong organizational skills with a high level of accountability and follow-through. Positive, adaptable mindset with the ability to embrace change Tech-savvy with the ability to quickly learn and navigate new systems and troubleshoot basic technical issues. Commitment to continuous learning and staying current with industry trends. WHY JOIN US Joining Ing & McKee Insurance, a Navacord Broker Partner, means becoming part of a supportive, high-performing team that truly cares about its clients and employees. As part of one of Canada’s leading brokerages joining us, you’ll benefit from: Competitive compensation Comprehensive benefits package Opportunities for ongoing professional growth and development APPLY Please submit your resume and cover letter to: [email protected] Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits. Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.

The Branch Manager will lead daily branch operations while managing and growing a portfolio of general insurance clients. They are responsible for fostering a collaborative team environment, achieving business growth objectives, and delivering expert insurance advice.

Candidates must hold a Level 2 General Insurance License and possess demonstrated experience in personal and commercial insurance lines. Strong leadership, communication, and organizational skills are required to effectively manage the branch and its team.

• Competitive compensation • Comprehensive benefits package • Professional growth and development • Employee ownership opportunities

• Customer servicePreferred
• Problem solvingPreferred
• LeadershipPreferred
• CompliancePreferred
• CommunicationPreferred
• CoachingPreferred
• Relationship BuildingPreferred
• Business developmentPreferred

Identified from the job description. Confirm important requirements above.

• Leadership
• Business development
• Insurance expertise
• Customer service
• Relationship building
• Coaching
• Analytical skills
• Problem-solving
• Organizational skills
• Accountability
• Communication
• Technical troubleshooting
• Compliance
• Portfolio management
• Continuous Development
• Technical Issues
• Organizational Skills
• Business Objectives
• Follow Through
• Quick Learning
• Business Development
• Brokerage
• Management
• Customer Service
• Employee Engagement
• General Insurance
• Problem Solving
• Risk Management
• Operational Excellence
• Operations
• Troubleshooting (Problem Solving)
• Account Growth
• Technical Acumen

• Management & Leadership
• Finance & Accounting
• Customer Service & Support
• Sales
• Branch Manager
• Banking Branch Manager (General)
• Financial and Insurance Services Branch managers
• Financial Managers

Minimum education

Professional degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week