IT Technician (Contractor) - Treyarch - Vancouver, BC

Job summary

The IT Technician will provide end-user support, including hardware and software troubleshooting, imaging, and workstation provisioning. They will also manage IT assets, inventory, and collaborate with various teams to resolve technical issues in a high-paced studio environment.

Job details

Job Title: IT Technician (Contractor) - Treyarch - Vancouver, BC Requisition ID: R028092 Job Description: Treyarch is looking for a talented new IT Technician to join our team! This listing is for a 100% on-site job located in Vancouver, BC. Primary responsibilities will be end user support. This includes software and hardware support (install/troubleshooting), imaging PCs along with other surrounding aspects of desktop support. You will need to be able to address, diagnose and resolve problems quickly and efficiently in a high-paced, studio environment. You will also need to demonstrate the ability to communicate and collaborate efficiently with a wide variety of teams and users. This is a contingent worker position for a 12 month duration and will be staffed through Volt, a staffing and workforce management company. What you'll do... Provide support to the end user whether remote or on-site via slack, email or in person Active Directory management and support Workstation provisioning for new and existing users (Imaging, software, and hardware deployment) Address remote and on-site hardware issues (printers, shared PCs, and video game consoles) Assist with any software deployment and address any issues that may arise (Common software are Office 365, Zoom, Slack, Autodesk, and Adobe CC products) Assist with IT assets and inventory management Friendly demeanor and friendly communicative skills Support and contributions on any IT related projects To succeed you should have… Minimum 5+ years’ experience of providing IT support Familiarity with video game consoles Previous video game studio experience is a plus Knowledgeable in PC hardware and Windows environments Proficiency in Microsoft Office 365 troubleshooting Proficient understanding of networking We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Activision Blizzard, we are committed to creating a diverse and inclusive environment and strongly encourage you to apply. ABOUT TREYARCH Founded in 1996, Treyarch is a videogame studio whose purpose is to create awesome games for the world to enjoy. With this purpose in mind, we crafted the award winning Call of Duty: Black Ops series and pioneered the fan favorite Zombies mode. At Treyarch, we empower the team to be individually driven to innovate on our games, processes, and culture. How we do things is just as important as what we do. Studio culture and development, we believe it’s a team effort and that collaboration and hearing one another is key. Every day we face the large and small challenges together and every voice matters. These values guide us in our mission to create moments that matter. Both to the players and to us, the creators. In an era where triumphs and defeats are readily shared, seeing players engage with our creations gives us great pride. Come help us create that next moment. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to [email protected]. General employment questions cannot be accepted or processed here. Thank you for your interest. To learn more about our studio, please visit us at www.treyarch.com, on Facebook at www.facebook.com/treyarch, and @treyarch on Twitter. Rewards We provide a suite of benefits that promote physical, emotional and financial well-being for 'Every World' - we've got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including: Extended health plan, including medical, dental, vision, life and AD&D insurance, for employees and their dependents, as well as disability insurance; RRSP with Company match, tuition reimbursement, charitable donation matching; Paid holidays and vacation, paid sick time, compassion and bereavement leaves, parental leave; Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other benefit programs like supplemental life & critical illness, legal service, and others; If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance. Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. The standard base pay range for this role is $69,450.00 - $137,080.00 CAD. These values reflect the expected annualized base pay range of new hires in British Columbia, Canada. Actual amounts will vary depending on experience, performance and location. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed.

What you’ll do

The IT Technician will provide end-user support, including hardware and software troubleshooting, imaging, and workstation provisioning. They will also manage IT assets, inventory, and collaborate with various teams to resolve technical issues in a high-paced studio environment.

Requirements

Candidates must have a minimum of 5 years of experience in IT support and proficiency in Windows environments and PC hardware. Strong knowledge of networking, Microsoft Office 365, and experience with video game consoles are also required.

Benefits

• Extended health plan • Medical insurance • Dental insurance • Vision insurance • Life insurance • AD&D insurance • Disability insurance • RRSP with company match • Tuition reimbursement • Charitable donation matching • Paid holidays • Paid vacation • Paid sick time • Compassion and bereavement leaves • Parental leave • Mental health and wellbeing programs • Fitness programs • Free and discounted games • Relocation assistance

Listed skills

• Zoom · Preferred
• Active Directory · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• End user support
• PC hardware
• Windows environments
• Active Directory
• Workstation provisioning
• Imaging
• Software deployment
• Hardware deployment
• Networking
• Microsoft Office 365
• Zoom
• Slack
• Autodesk
• Adobe CC
• Video game consoles
• Inventory management
• End-User Training And Support
• Microsoft 365
• Zoom (Video Conferencing Tool)
• Slack (Software)
• Compassion
• Research
• Mental Health
• Communication
• Computer Hardware
• Desktop Support
• Health Policies
• Inventory Management
• Software Deployment
• Troubleshooting (Problem Solving)
• Workforce Management
• Friendliness
• Enthusiasm

Job areas

• Technology
• Customer Service & Support
• Software
• Creative & Media
• Contract Technician
• Heavy Equipment Mechanic
• Agricultural and Industrial Machinery Mechanics and Repairers
• Farm Equipment Mechanics and Service Technicians