Bilingual Customer Service Representative

Job summary

The role involves managing wholesale customer relationships and coordinating CRM activities, including account setup and pricing. It also requires collaborating with cross-functional teams to ensure the accuracy of customer and fuel supply data.

Job details

Adecco is currently hiring a Bilingual Customer Service Representative (French/English) to support our client’s operations within the oil & gas and retail sector. In this role, you will deliver best-in-class customer service and manage relationships with both existing and new wholesale customers across a national sales network. Location: Calgary, AB Schedule: Monday to Friday | 8 hours/day | 100% in-office Job Type: 12-month contract | Full-time Key Responsibilities: Coordinate, create, and respond to CRM activities related to existing accounts and new account setup, including pricing and tax exemptions Create and maintain customer master data in D365 CRM for Sales and Credit teams (Direct Sales, Retail, Wholesale Distributors, and fuel card accounts) Collaborate with cross-functional teams including Sales, Marketing, Distribution, Asset Management, Credit, and Invoicing to support account setup and ongoing customer needs Ensure the accuracy, security, and reliability of customer and fuel supply information Generate reports based on customer needs and provide recommendations and best practices for utilizing product management platforms Qualifications: Fluency in both French and English (written and verbal) Post-secondary education or degree in a relevant discipline 5+ years of experience in a related field (e.g., customer service, business, sales, or marketing) Experience providing sales support, administrative support, or customer-facing support functions Strong analytical skills and a high level of proficiency in Excel, including data management and reporting Ability to thrive in a fast-paced, high-volume environment while managing multiple priorities and deadlines Tech-savvy, with the ability to quickly learn and adapt to new and complex systems, tools, and processes Demonstrated ability to work independently, take initiative, and proactively drive tasks to completion Experience managing and prioritizing backlogs, requests, or customer inquiries in a timely manner Strong attention to detail with a focus on accuracy, quality, and follow-through Ability to collaborate effectively with cross-functional teams while maintaining a customer-focused approach Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role. At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone. Please reach out to learn how the Aspire Academy can upskill you into your next role.

What you’ll do

The role involves managing wholesale customer relationships and coordinating CRM activities, including account setup and pricing. It also requires collaborating with cross-functional teams to ensure the accuracy of customer and fuel supply data.

Requirements

Candidates must be fluent in French and English with over 5 years of experience in customer service, sales, or marketing. A post-secondary degree and high proficiency in Excel and CRM tools are required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Administrative Support · Preferred
• CRM Management · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Reporting · Preferred
• data management · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• French Fluency
• English Fluency
• Customer Service
• CRM Management
• D365 CRM
• Microsoft Excel
• Data Management
• Sales Support
• Administrative Support
• Analytical Skills
• Account Setup
• Reporting
• Cross-functional Collaboration
• Time Management
• Attention to Detail
• Relationship Management

Job areas

• Customer Service & Support
• Sales
• Retail
• Energy
• Administrative